Chemical Health Program Coordinator

Position Overview
Care Coordination: This position is responsible for increasing the accessibility of substance use disorder evaluation and treatment planning, specifically related to (but not limited to) patients struggling with opioid use disorder and enrolled in the clinic's Suboxone program; this includes the day-to-day clinical care at patients visits, referrals, care coordination and acute addiction counseling services.

This position also develops a professional trust with the suboxone providers, assists patients in connecting with both internal and external care team providers (CPS, probation officers, treatment centers, etc.) to ensure patients are working on meeting their sobriety goals. This position requires knowledge of harm reduction strategies and available resources to patients on their road to recovery.

Community Outreach and Mobile Care: This position will also participate in community outreach activities-with CUHCC staff, UMN Mobile Health initiative and other organizations to promote CUHCC's opioid-related service and connect community members to care.
Position Information:

This position reports to The SUD Program Manager. This position works in person at CUHCC with occasional participation at community events as directed by the supervisor. Generally speaking, main working hours are Mon-Fri 8:30 AM- 5:00 PM with occasional evening and/or weekend hours. The pay for this position is $28.00/hr to $32.00/hr ($58,240.00 to $66,560 annually).

Main Responsibilities & Duties
Care Coordination (80%)

• Conducting SBIRT (Screening, Brief Intervention and Referral to Treatment) services to both patients enrolled in the suboxone program as well as other patients struggling with substance use disorder
• Manage new referrals to the Suboxone program, which includes registering new patients, explaining the program's guidelines and expectations to the patient and scheduling for the first induction appointment.
• Interact with patients who are experiencing a crisis. Apply solution focused strategies to work with the patient on how to best help them with developing a plan to get their needs met.
• Available for warm hand offs (during clinic visits) from providers to meet with patients who are still in the precontemplative or contemplative stage with their substance use. Use motivational interviewing skills to assist the patient in making an informed decision
• Complete and submit prior authorization requests to insurance providers for prescribed medications, Suboxone and others
• Contact pharmacies, as needed, for patients when issues arise regarding any of their prescribed medications
• Updates care team, as needed, when any changes are made to the patient's care plan and document the changes in the EMR
• Coordinates with outside agencies i.e. treatment centers, probation officers, CPS workers, etc., in order to support the patients in their recovery
  Meet with patients who are actively in withdrawal and looking for detox services. Provides assistance with finding resources/open beds in outside facilities and coordinating admission as able
• Provide Narcan education and training to patients and/or family members, as needed
• Attends/participates in suboxone team meetings for case consultation
• Provide required program data, as needed, for reporting purposes
  Keep current with evidence-based practices and harm reduction strategies in order to be able to provide patient centered, culturally responsive care

Community Outreach & Mobile Care (15%)

• Represent CUHCC in select community-based settings to share information about CUHCC's primary care-based SUD services with community members affected by SUD.
• Serve as a liaison between CUHCC and select community organizations to share information about CUHCC services and build referral partnerships
• Participate in mobile delivery of opioid-related services with CUHCC, University of Minnesota's Mobile Health program and other organizations.

Other Duties: (5%)

• Assist with onboarding, training, and with daily task supervision of MSW interns - case consultation, assistance with finding resources, EMR navigation, etc.

*CUHCC reserves the right to change or add duties to this position consistent with the job classification.

All required qualifications must be documented on application materials

Required Qualifications

• BA/BS in one of the behavioral sciences or related fields including but not limited to social work, psychology, or nursing from an accredited college or university.
• At least four years of related chemical/ behavioral health experience or a combination of education and experience to equal at least eight years.

Preferred Qualifications

• Licensed Alcohol and Drug Counselor (LADC) or Masters in Addiction Counseling.
• Bilingual in one of CUHCC's dominant languages: Somali, Spanish, Vietnamese, Hmong, or Laotian
• Knowledge and interest in serving patients with mental and chemical health needs, specially with opioid addiction disorders
• Experience in managing clinical care using an electronic health record
• Knowledge of community resources and/or social service agencies
• Experience in providing care coordination to a complex, diverse population

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).