Supervisor Hospital Services

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Under direction, oversees all activities of the On-Site Service Technicians. Manages the time schedules and collection efficiency of the On-Site Service Technicians.

* Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed.
* Provides site supervision of On-Site Service Technicians at multiple locations.
* Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
* Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues.
* Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well.
* Perform other duties and responsibilities, as assigned.
* This position requires complying with all state, local, customer, and Stericycle immunization requirements, which includes full vaccination against COVID-19. Stericycle is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
* Work within a hospital setting required. As potential expo-sure to infectious materials and/or patients is a risk, use of company-provided personal protective equipment is required.
* Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds.

* Education equivalent to a High School Diploma or the equivalent in related work experience, including less than three years of supervisory experience, preferably in a Health Care setting.
* Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
* Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.
* Demonstrates proficiency in using Handheld Electronic Technology.
* Must possess a valid driver's license.

Typical Start Time: Anywhere between 4:00AM and 6:00AM (depending on business needs).

Location(s): Overseeing 14+ remote team members and 40+ hospital accounts in the New Haven, CT and surrounding areas.

*** This is a hands on position that often requires servicing of hospital accounts***

*** This is a traveling position that requires an active drivers license and reliable PERSONAL vehicle to travel to the sites***

*** Mileage reimbursement given- conditions apply***

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.