Pension Customer Service Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Pension Customer Service Representative:

Location(s): Wellington, DE

• You will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms.
• This may include updating addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form.
• Respond positively to participant incoming calls, providing a high level of service and quality that exceeds customer expectation.
• Provide necessary and appropriate assistance in the completion of the 1099 request both phone and mail. Coordinate duties and tasks by effective prioritization of responsibilities and time management.

• Attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem solving and analytical skills.
• Strong Customer and Team Orientation.
• Ability to work independently with minimal supervision.
• Proficient in MS Office: Word, Excel, and Outlook.