CO Clinical Scheduling Coordinator

The Department of Urology is seeking a CO Clinical Scheduling Coordinator who will work with faculty and will be responsible for all aspects of procedure coordination. Primarily schedules procedures at all JHM Ambulatory Surgical Centers.

Specific Duties & Responsibilities

• Provides primary procedure scheduling coordination.
• Works with the staff to develop, implement and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc.
• Updates insurance information for each procedure scheduled.
• Creates HAR (Hospital Account Record) for every procedure scheduled in an ASC and hospital setting.
• Coordinates scheduling of resident and fellow procedures with appropriate faculty.
• Reviews with patients all procedure instructions and necessary forms for completion.
• Reviews with patients all insurance requirements and will work with the patient and billing office to ensure all proper financial arrangements have been made prior to the patients' appointment.
• For international patients, will work with the International Office to ensure financial clearance and scheduling.
• Educates patients on what to expect before, during, and after their procedure. Ensures that all patient questions have been answered by the appropriate staff.
• Coordinates details for procedures, including scheduling COVID tests and immediate post-procedure appointments and arrival time for procedure and follows up on post-op appointments to ensure continuity of postoperative care.
• Coordinates and verifies receipt of results for all required ancillary tests required for procedures
• Works with financial clearance and production unit staff to assist patients in financial need.
• Coordinates with other surgical coordinators or medical office/administrative staff as necessary.
• Checks over schedules 2 weeks in advance for errors.
• Identifies open procedure time for other providers.
• Assists in locating missing paperwork for procedures.
• Assists in creating procedural scheduling protocol.
• Performs general office duties include assisting with telephone calls, clinic appointment scheduling, scanning documents, and filing patient correspondence.
• Performs other duties as required.

Special Knowledge, Skill & Abilities

• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Excellent organizational skills with attention to detail.
• Strong interpersonal skills and ability to work as part of a team.
• Ability to work in a dynamic fast-paced environment and respond quickly to changing priorities.
• Proven ability to multi-task, prioritize projects and adhere to deadlines.

Technical Qualifications or Specialized Certifications

• PC related software, printers, copiers and scanners.

Physical Requirements

• Ability to stand, walk or sit for an extended period of time.

• High School Diploma or graduation equivalent.
• 3 years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Experience in the Johns Hopkins system strongly preferred. Two years of the related work experience that includes OR scheduling and/or patient management.
• Must have knowledge of information systems such as EPIC, ORCIS and SMS.
• Additional education may be substituted for up to one year of experience.

Classified Title: Clinical Scheduling Coordinator
Job Posting Title (Working Title):CO Clinical Scheduling Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY ($54,080 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday, 8:30 a.m - 5:00 p.m
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM Uro Outpatient Urology
Personnel area: School of Medicine