Technical Service Representative- Water Treatment

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.

Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.

Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony

Kurita has an immediate need for a Technical Service Representative in Water Treatment Service and Sales in the

Title: Engineering Technical Service Representative

Travel: 0-10%. At client location in Pittsburgh

Compensation: $70K - $75K

As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Maintain a relationship with key customer personnel and takes full ownership for account retention. This includes calling at executive levels, renewing contracts and selling price increases as needed. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees.

A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers' and prospects' operations and for becoming a producing member of the company sales and service team.

(Note - This is not an IT position)

Maintain current customer base
• Service accounts per agreement
• Primary owner of all relationships within account
• Improve technical and market knowledge
• Record customer operating, system, and equipment data and inform primary representative of changes or plans for change.
• Complete call reports, service reports and business reviews as required
• Working with immediate supervisor to update contract agreements and work sheets, submit to CSR's and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service measured by customer care survey.
• Performance of other duties as assigned.

• Technical Degree or equivalent experience
• "In-House" Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued sales training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program

EEO/AA/F/M/Vet/Disabled