Black Diamond/Trail's End Lodge Area Housekeeping Manager - Year Round

Deer Valley Resort
401(k)
United States, Utah, Bountiful
Nov 09, 2024
Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The Black Diamond/Trail's End Lodge Area Housekeeping Manager oversees the housekeeping operations at Black Diamond Lodge (BDL) and Trail's End Lodge (TEL). This role ensures a clean, safe, and welcoming environment for guests, members, and employees, working closely with housekeeping supervisors, common area cleaners, and housepersons to maintain service excellence. RESPONSIBILITIES: Team Leadership: Recruit, hire, train, schedule, and conduct timely evaluations for full-time and seasonal housekeeping staff, including supervisors, room attendants, common area cleaners, and housepersons. Interdepartmental Coordination: Foster teamwork and cooperation by liaising with all departments and department managers across BDL and TEL. Labor Efficiency: Ensure the effective use of Maestro to prepare daily task boards, optimize labor usage; maintain appropriate staffing levels to ensure quality coverage and workflow while managing departmental budgets. Communication Maintenance: Oversee radio use to maintain effective communication within housekeeping and across departments. Inventory and Supplies: Conduct monthly inventories of housekeeping supplies and place orders as needed. Lost and Found Management: Maintain a log of lost and found items and ensure timely mailing to the appropriate addresses. Key Control: Strictly manage all keys within the housekeeping department, replacing keys/cards as necessary. Quality Control: Implement appropriate checklists and controls to ensure consistent standards. Meetings and Communication: Lead or participate in daily stand-up meetings and weekly department manager meetings. Financial Oversight: Review monthly financial statements with Assistant General Managers/General Manager and attend property financial meetings. Homeowner Coordination: Coordinate condo inventories and par levels with the Homeowner Relations Manager and ensure accuracy in owner billing and budget tracking. Compliance and Purchasing: Ensure adherence to Avendra or other purchasing guidelines for properties and departments under management. Additional Duties: Perform other duties and responsibilities as assigned to support property goals. QUALIFICATIONS: Minimum of 2 years of management experience in the hospitality industry. Condo rental program management experience required. Preferred experience in front desk, concierge, or other front-of-house roles. Familiarity with Park City and its offerings is preferred. Proficiency with property management systems is preferred. Knowledge of budgets, front office accounting, and HOA management required. Ability to work weekend and evening shifts. Physically able to lift up to 30 lbs. and carry luggage. Valid Utah driver's license required. DATES OF EMPLOYMENT: Year-Round PAY RATE: Pay: $65,000 - $75,000 per year Deer Valley Resort is an Equal Opportunity Employer.