Retailer Performance Manager

Verizon
United States, Texas, Houston
Nov 09, 2024
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. When you join Verizon... At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact. Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with best superior value prop and Promos Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments. Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement. Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability. SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need. Join the team that connects people with quality experiences that give them the best value in wireless. What you'll be doing... You'll work side-by-side with our dealers and third-party retail partners to grow our prepaid wireless product and service sales through their national outlets. You'll communicate key business changes to the Dealers and their leaders and critical messages to influence much more than any individual sale. Ongoing, you'll assess performance of the dealers in your assigned territory and develop a tailored plan to improve productivity to help them meet their targets. A combination of incentives, promotions, and marketing programs along with training and education will be your tools. When our partners are successful, so are we. You will need to make critical, business impacting decisions. You'll proactively share best practices, cultivate collaboration, ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute results. Driving sales and business growth for our Indirect Partners in your respective territory. Producing and presenting creative, compelling proposals, presentations, and business reviews, that tell unique, customer-centric stories that express Verizon Value's key initiatives and expectations from a results perspective. Ensuring expectations are being met, giving clear direction, and holding Indirect partners accountable and responsible for driving revenue and increasing results. Assessing performance of the dealers in your territory and develop a tailored plan on a monthly basis to improve productivity to help them meet their targets. Measuring and monitoring KPIs for your respective Indirect Partners, developing and executing plans to meet and exceed sales targets. Monitoring and evaluating overall channel sales performance for continuous improvement, analyzing market factors. Creating and implementing action plans as needed. Establishing and growing positive partnerships with existing Indirect Partners. In the field up to 5 days a week visiting indirect locations in person. (Weekends included) Ensuring great customer experiences and addressing customer complaints or disputes quickly. Conducting and attending internal meetings, and disciplined organizing and planning for weekly visits. Presenting in various capacities to Indirect senior leadership. Partnering with local marketing teams to provide a unique customer and market experience in your responsible territories. What we're looking for... You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. You're open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities, performance skills, and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines. You manage your accounts like you'd run your own business. Your attention to detail ensures you'll get the job done accurately. You know that your success depends on the team's success. People trust you and come to you for advice. You are confident in your ideas but are always open to input from others - because you know the best ideas come from different perspectives. You find sharing your expertise and developing others rewarding - and helping everyone win is the best. You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Willingness to travel approximately up to 75%. A valid driver's license. Even better if you have: A degree. Sales, marketing, training, or customer service experience (ideally, with third-party sellers or retailers). Experience in the prepaid wireless industry. Experience managing competing priorities with tight deadlines in a dynamic work environment. Account management experience. Demonstrated interpersonal, communication, and presentation skills. Ability to assess performance. Ability to drive sales and productivity. A demonstrated drive for results. Financial acumen and the ability to interpret/analyze sales results. Where you'll be working In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.