Medical Records Specialist

Under the general supervision of the VP of Crisis Care Services or VP of Direct Clinical Services, the Medical Records Specialist acts as the record keeper for the Program and performs routine clerical and administrative support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Reviews, evaluates, approves, and process records and/or documents.
• Gathers charts and surveys.
• Responds to all ROI (release of information) requests for medical records.
• Performs routine data input and other clerical tasks including (but not limited to) organizing, filing, shredding, copying, and faxing.
• Maintains an organized office filing system that assures confidentiality of all documents.
• Assists in the ordering and stocking of office supplies.
• Assists in the process of gathering data necessary to perform billing and audit functions as requested.
• Processes records for admitting and discharging patients.
• Distributes medical data to appropriate crisis center personnel.
• Collects patient demographic information.
• Maintains master patient index.
• Maintains record availability by processing charts into the digital patient database.
• Retrieves medical records by following chart-out procedures.
• Photocopies records and documents for billing or legal services.
• Updates patients' electronic health records.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S):

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of Crisis Operations principles and practices.
• Knowledge of behavioral health standards and practices.
• Knowledge of Medical Records principles and practices.
• Organizational skills.
• Planning skills.
• Customer Service skills.
• Communication skills.
• Collaboration skills.
• Administrative skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population.
• Judgement/Reasoning ability.

REQUIRED EDUCATION:

A High School Diploma, GED or its equivalent.

REQUIRED EXPERIENCE:

Two (2) years of full-time paid professional experience performing medical records related duties and responsibilities in a hospital, behavioral health, or mental health setting.

WORKING CONDITIONS:

This position will work in the DWIHN Crisis Care Center or the Outpatient Direct Care Clinics. This position will be required to work with persons who may suffer from mental health or substance abuse crises.

Crisis Care Operations and the Outpatient Director Care Clinics are 24/7 units. Candidates must be able to work a flexible schedule.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer