ServiceNow Delivery Lead

We Are:

A global professional services organization, which includes being avital services partner to the worlds major cloud providers ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Groups platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Learn more about ServiceNow at Accenture Here

You are/the work:

Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.

Advise clients on strategic decisions that help deliver collective outcomes on their ticketing roadmap, the CMDB transformation and platform DevOps.

Oversee the execution and architecture across (CMDB, ITSM, ITOM).

Provide leadership oversight and guide additional programs at a Fortune 500 client that rely on the CMDB transformation and manage dependencies.

Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO/ CTO.

Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership.

Lead and manage the implementation project team

Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Strong background working with Enterprise Software companies and/or Consulting companies

Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

Heres What You Need:

• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• ServiceNow System Administrator Certification or in depth ServiceNow experience
• Experience with MS Project
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Project Management/Delivery experience or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience. If Associates Degree, must have minimum 6 years work experience

Bonus Points If:

• PMP or CSM certification
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, New York, Maryland or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,200 to $169,800

Colorado $63,200 to $146,700

District of Columbia $67,300 to $156,200

New York $58,500 to $169,800

Maryland $58,500 to $135,800

Washington $67,300 to $156,200

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