Business & Information Systems Analyst

Business & Information Systems Analyst

Please note, we are not offering H-1B or Green Card sponsorship for this position.

The University of Minnesota Duluth is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

Overview of the Position:
The Business Analyst clarifies the business needs of a group of stakeholders and helps find solutions to meet those identified needs. They think creatively, anticipate needs, test solutions and describe defects to system functionality. Additionally they monitor processes, write queries to obtain data for projects and departmental data requests, and help troubleshoot when problems arise.

There is great opportunity for creativity in this role, including designing and implementing service improvements, participating in information gathering and testing of systems enhancements and upgrades, and continuing establishing strong relationships with stakeholders and colleagues on all UMN campuses. The Business and Systems Analyst provides leadership and support for academic student services that rely on the interaction and development of student information systems and data analytics. Work will include supporting the key service areas within the Office of the Registrar deliverables such as scheduling, registration, transfer of credit, dual enrollment, and reporting and analytics. The Business Analyst will foster strong collaboration across all units within Enrollment Management and contribute to the success of the entire enterprise.

Responsibilities Include:

(70%) Business & Systems Analysis
* Develop a deep understanding of the relationships of student records related systems and provide direct support in the major service areas including Oracle/Campus Solutions, curricular systems (Coursedog), transfer or degree audit systems (TES, DARS, uAchieve), etc.
* Develop, update, and refine Structured Query Language (SQL) queries to provide data to assist with decision making and problem solving and in fulfilling data requests
* Assess academic policy, requirements, processes, and systems to identify issues that may impede students' progress toward their degree and academic objectives
* Analyze, design, program/encode, test, and troubleshoot information systems and student academic records within a major service area
* Assist with creating detailed test plans. Execute and document test plans, statistics, metrics, and results
* Support Office of the Registrar business process operations, assisting others or providing direct services in the areas of information system research and support, operational calendar maintenance, scheduling and troubleshooting technically complex batch jobs including error report reconciliation
* Demonstrate skills and knowledge to analyze, design, and maintain operational student records data analytics and the operational schedule for one of the major service areas
* Gather information for departmental analytics
* Understand and use best practices and industry standards for the benefit of students, staff, faculty, and external stakeholders
* Assist and collaborate with various stakeholders on needs assessment with academic policy, business practices, and student information systems

(25%) Special Projects
* Work in collaboration with the central Academic Support Resources (ASR) team and experts from other University of Minnesota campuses
* Evaluate and follow through on issues and problems that require the ability to manage scope, timeline, and resources to meet system-wide or local project deliverables that are both technical and operational, connected to our robust and complex student information systems
* Assist in providing resolution to system-wide integration problems; understand and implement best practice options for system efficiency and effectiveness
* Contribute to departmental efforts in the areas of system evolution and upgrades, investigation, and adoption of new services
* Support established processes to assure data and process integrity, monitor for process improvement and efficiencies

(5%) Other
* Perform other duties as assigned

*Please document qualifications on resume*

Required Qualifications:
* BA/BS degree or a combination of related education and relevant work experience to equal at least four years.

Preferred Qualifications:
* Six months to one year of education or experience in the areas of business systems process analysis, programming and implementation, developing queries, updating data in mass, troubleshooting, and delivering user-friendly reports.
* Programming experience with uAchieve/DARS and/or Oracle's Campus Solutions
products
* Experience with common tools MS Office and Google Suite, writing business process documentation and specifications
* Demonstrated ability to manage small to medium sized projects
* Ability to engage stakeholders in meaningful and effective ways
* Demonstrated collaboration, teamwork, and leadership in an educational setting
* Demonstrated ability to effectively manage schedules and produce reports
* Demonstrated ability to operate with a high level of independence, routinely make decisions, and exercise sound judgment
* Demonstrated commitment to equal opportunity initiatives

The primary purpose of the Office of the Registrar (OTR) is to support the University's values, mission, and objectives by serving as the office of academic records and compliance for students, faculty, staff, alumni, and the public. The UMD Office of the Registrar's mission is to make a positive difference in the lives of the UMD community. Major objectives include establishing and managing accurate and reliable academic records; providing efficient, knowledgeable and respectful delivery of services; developing solutions to academic challenges, and enforcing UMD's academic records compliance obligations. The Office of the Registrar is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. Fairness, honesty, accuracy, timeliness, and consistency are OTR team values that help support a high quality, comprehensive, and diverse educational environment for all people.

Salary Range: $56,250 - $62,000

Time Appointment: 75%-100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Applicants must submit the following;

• Cover Letter
• Resume
• Finalists will be asked for contact information for three professional references

While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).