Outreach Coordinator

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC is seeking an Outreach Coordinator to support outreach and enrollment and QA/QC for trade allies that perform energy services within the great TVA region. This position is responsible for leading successful outreach engagement strategies and collaborating with cross-functional teams such as operations, engineering and outreach. Experience with utility or energy efficiency programs, is highly desirable but not required. The Outreach Coordinator will be responsible for conducting outreach to trade ally contractors to drive program participation and perform QA/QC of applications, trainings and record keeping. This includes but is not limited to supporting the development of the trade ally acquisition plan and enrollment strategy, forecasting and achieving program outreach and enrollment goals; working with the outreach team to develop effective program collateral and engagement strategies to increase retention and recruitment; and attending community and industry events, both virtual and in-person, that support outreach and enrollment initiatives.

We're looking for an enthusiastic self-starter who has strong interpersonal and data management skills. The ideal candidate is innovative and wants to make a positive impact. You'll be joining a team of collaborative professionals that have a passion for delivering sustainable energy solutions and bridging gaps between low-income customers/disadvantaged communities and funding sources.

• Developing, conducting, and assisting program outreach activities.
• Creating templates and scripts to support outreach and communication efforts.
• Utilizing a Customer Relationship Management (CRM) system or a similar system to effectively track pipeline/outreach/sales activities.
• Maintaining up-to-date and accurate records to ensure program and contract compliance.
• Maintain an appropriate level of technical proficiency for consulting with prospective trade allies regarding participation.
• Ensuring documentation accuracy, completeness, and compliance across the outreach and enrollment team.
• Identifying and conducting outreach initiatives such as attending events.
• Communicating between management and program staff to ensure outreach and enrollment strategy and goal updates are provided effectively in a timely manner.
• Strong customer service skills that include highly effective communication in-person, over email, and over the phone.
• Experience and comfort with public speaking, direct outreach, and networking.
• Self-driven and a team player with analytical, problem-solving, and decision-making capabilities.
• Ability to develop and maintain effective relationships with program participants and market partners.
• Establishing and maintaining high standards of work, communication, and deliverables.
• Working independently as well as collaboratively with multiple team members, customers, and stakeholders; in addition to leading and inspiring outreach and enrollment staff.
• Perform QA/QC for Trade Ally records
• Direct engagement with Trade Ally Contractors

Minimum Requirements

• Residency in or close proximity to Nashville TN.
• Bachelor's degree with 2 years of experience OR 5 years of applicable experience in outreach, customer service, and marketing strategies.
• Proficient in MS Office tools (i.e. outlook, word, excel, teams, SharePoint).
• Eligible to work in the United States.
• Valid driver's license. Ability to travel within TVA territories.
• Ability to travel within TVA territories to meet outreach initiatives and perform QA/QC.

Desired Skills and Experience

• Experience with energy efficiency utility programs
• Self-driven and a team player with established critical thinking, analytical, and problem-solving skills.
• Strong teamwork skills that include highly effective communication in-person, over email, and over the phone.
• Ability to work independently and collaboratively with a team and customers.
• Ability to contribute to multiple projects simultaneously with demonstrated attention to detail.
• Experience working with a CRM or project tracking system to update and manage account statuses.
• Experience with deploying outreach strategies to achieve company's goals.
• Ability to build and maintain strategic relationships for program outreach goals.

Benefits: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

#LI-CS3

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accessibility/Reasonable Accommodations

TRC complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at hr@trccompanies.com.

To address your request, the following information is needed:

• Name
• The best method for contacting you
• The position title
• Requisition number

Upon receipt of this information, we will respond to you promptly to obtain more information about your request.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.