SUPERVISOR, SYSTEMS ENGINEER (REMOTE)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,100 diverse professionals, working remotely across 50 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Supervisor, Systems Engineering supports the mission of OCHIN by leading, training, and motivating the Systems Engineering team to achieve positive outcomes and continuously add value to the OCHIN collaborative. This work entails managing projects, prioritizing work providing feedback, managing performance, identifying, and mitigating risks, and ensuring high quality service to the OCHIN collaborative. The Supervisor, Systems Engineering will continually assess and make improvements to systems and processes to increase efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas). The Systems Engineering is responsible for developing, maintaining, and troubleshooting systems related hardware, operating systems, Active Directory, Group Policy, DNS, DHCP, configuration changes, system performance, networking, and other technologies as described required.

Essential Duties

• Lead, motivate, develop, and support a team of System Engineers to meet both organizational and member needs
• Support the Director, IT Systems in ensuring production infrastructure meets all service level commitments.
• Collaborate with leadership to ensure timelines and deliverables are realistic and actionable.
• Plan effective learning deliverables for annual forums and applicable conferences to nurture partner learning.
• Ensure new staff are on-boarded in a measured manner that prepares them for success.
• Manage projects, programs, and work activities of the Systems Engineering team, ensuring deliverables are met on time and on budget
• Track and measure team, project, and individual performance goals.
• Work with team to identify, document, and implement potential process improvements.
• Review, define, and support process improvements.
• Ensure team members have the support they need to succeed; provide individual guidance, seek out information, and facilitate relationships to ensure team members' support needs are met
• Participate in long-term systems architecture planning
• Work with IT to provide periodic SQL licensing audit compliance reports and forecasting
• Other duties as assigned

• Bachelor's or equivalent relevant combination of education and experience
• Bachelor's degree or equivalent years of experience in related field preferred
• Minimum five (5) years of progressive growth in field; (3) years of Supervisory or leadership role within a dynamic enterprise infrastructure team preferred.
• Demonstrated participation in budgetary and infrastructure design
• Experience with cloud hosted services such as AWS and Azure preferred.
• Knowledge of and experience in the Health Care industry highly preferred.
• Ability to support a fast-paced growing organization.
• Successful leadership abilities with the focus on bringing people together to execute projects and deliverables.
• Strong communication skills -speaking and delivering messages clearly as well as listening and understanding other's needs
• Strong judgment and decision-making skills (i.e., using sound judgment regarding when to delegate tasks and when to roll up one's sleeves and work with the team to get it done)
• Understanding of Windows and Linux operating systems, W/LAN connectivity, Active Directory enterprise automation and/or process automation preferred
• Working understanding of VMware and Citrix Xenserver preferred.
• Familiarity with SQL, IIS, DNS, DHCP, GPO, and CIFS.
• Ability to travel on occasion to data centers in Utah or Oregon.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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