Student Services Specialist (Short-Term/Open Until Filled)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Phoenix
Nov 16, 2024
Student Services Specialist (Short-Term/Open Until Filled) Job ID: 320816 Location: South Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday - Friday, 9am - 6pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Campus Statement South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School. Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution. Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary South Mountain Community College is seeking a highly motivated Student Services Specialist Short-Term to join our team. The ideal candidate will play a vital role in supporting new students and ensuring a seamless transition into college life. Key Responsibilities Assist new students with self-service functions and guide them through enrollment steps. Provide support for various student services programs, including Enrollment Services, Admissions & Records, Financial Aid, Testing, Advisement, and other campus resources. Serve as a central point for triaging student inquiries and referring students to appropriate services or departments. Coordinate the front desk reception area to ensure exceptional service for students, faculty, and staff. Utilize problem-solving and troubleshooting skills to assist students, guests, and employees with a wide range of student services needs. Maintain a strong understanding of campus and district policies to provide accurate and efficient support. Train and oversee staff and student workers at the Welcome Desk, ensuring adequate coverage and a high level of service. Foster effective communication with a diverse population of students, staff, faculty, and administrators. Collaborate across departments to enhance student success and satisfaction. Qualifications Demonstrated excellent customer service skills and the ability to communicate effectively with diverse populations. Strong problem-solving skills and a wide knowledge base of student services functions. Ability to coordinate and manage multiple tasks in a fast-paced environment. Experience with training and supervising staff or student workers is preferred. Familiarity with student services software and campus systems is a plus. Work Environment To best serve the students, department, and college community, this position requires a physical presence on campus. Additional Information This is a short-term assignment with a projected end date of June 30, 2025 with renewal based on available funds and the needs of MCCCD. Essential Functions 45% - Assists new and continuing students, while maintaining the Welcome Center (in-person/phone/email/electronically) with completion of all appropriate enrollment steps via several resources including self-service and SMCC website; greets and triages students and guests by providing student service program referrals to a variety of SMCC departments and service areas; Assists students, parents, visitors, faculty, and staff in providing general information and in understanding the process to get started in college; Works with multiple customers simultaneously; Responds to inquiries through general information email account, phone, in person, and responds to online chat through SMCC chat systems 25% - Is cross-trained to provide assistance in other enrollment service functions; assists with specialized services referrals (i.e Recruitment & Outreach); provides general information regarding enrollment of new and continuing students; engage prospective students and partners through phone calls, text messages, emails, social media, newsletters, and in-person; completion of all appropriate enrollment steps via several resources including online self-service, SMCC website and referral to additional campus departments when necessary 20% - Coordinates and organizes Welcome Center resources; provides staff coverage; assists with training of student workers and temporary staff; provides general assistance and triage in areas of admissions, financial aid, enrollment, advisement and appropriate referrals to other student service areas; works with a diverse population of students, administrators, faculty and staff; Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules, and regulations. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR High School Diploma/GED and three (3) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. Desired Qualifications A. Associate's Degree or higher from an accredited college or University B. Experience working with a diverse student population C. Experience working in a higher educational setting D. Experience providing in a high-volume office providing customer service E. Excellent verbal and written communication skills F. Experience using computer or web based technology in the delivery of program and services (i.e. online databases, Microsoft Office, and internet resources) Special Working Conditions May be required to work evenings and weekends. May require prolonged periods of viewing a computer screen. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review of applications will be November 25, 2024 Applications received on or after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320816&PostingSeq=1 jeid-87ede3cd0d64564f88f21facd9c0e249