Year Round
RESORT OVERVIEW:
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:
- Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
- Discounted rates at non-Alterra-owned Ikon Pass destinations.
- Free golf and health & recreation center membership for eligible employees and their dependents.
- Vacation and sick time for eligible employees to rest, relax and recharge.
- Generous discounts on food & beverage, apparel, and outdoor gear.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
- 401(k) plan with generous company match.
- Paid parental leave of up to 6 weeks for eligible employees.
POSITION SUMMARY:
Sugarbush Resort is seeking a Business Systems and Sales Administrator. Their primary responsibility in this position is to support the group sales and conference planning department with administration and oversight of Amadeus FDC/Delphi and ancillary products. Other responsibilities include procurement and departmental expense management, manage incoming lead distribution, manage group sales phone line, database entry, and other tasks assigned by Director of Sales. The Administrator will support the sales team and to drive revenue to Sugarbush Resort's lodging properties, food and beverage outlets, and activities. This position will work with the Director of Sales to develop additional reporting as necessary.
RESPONSIBILITIES:
- Manage all data quality and reporting requirements as requested by Director of Sales and Senior Leadership Team.
- Support the Sales Team with all tasks related to generating revenue from all sales channels for Sugarbush Resort's lodging properties, food and beverage outlets and activities.
- Process all group lift ticket orders.
- Manage marketing materials and inventory.
- Prepare and distribute weekly group resumes.
- Prepare lodging manifests weekly for all groups.
- Collaborate with sales team and marketing for website needs.
- Attend weekly marketing production meetings.
- Assist with content for wedding social media platforms.
- Collaborate with VP of Sales & Marketing and Director of Sales on development of social media campaigns in the corporate/business sectors.
- Manage content on third party sites (MPI, NEIRA, CVENT, SendSites) in collaboration with sales team.
- Assist in the migration from local network to Microsoft planner.
- Manage teams/folders/documents ongoing.
- Assist with tradeshow organization and participation.
- Manage Delphi/CRM Database, update pricing, products and services sold.
- Attend monthly enterprise Delphi admin meetings.
- Generate sales reports and actualize sales revenue monthly and annually for Director of Sales, keeping track of sales production as needed.
- Produce and update communication and merge templates, internal and external.
- Manage onboarding and deactivations of Delphi users, user permissions, and support training initiatives resort wide.
- Monitor, improve and create process and workflows, approval processes, validation rules and other declarative system customizations.
- Communicate with Alterra Mountain Company Business Systems team for guidance, updates, and product implementations.
- Update all product pricing and menu items resort wide.
- Communicate with sales and marketing teams for campaign management.
- Manage meeting broker API with CVENT and Sugarbush Resort website portals.
- Oversee queued projects and implementation as determined by Alterra Mountain Company and Sugarbush Resort Management.
- Process all Purchase Order Requests for department.
- Collaborate with Sugarbush IT and Revenue Manager where applicable.
QUALIFICATIONS:
- Strong communication skills, both verbal and written.
- Excellent organizational skills and ability to successfully manage multiple priorities in a fast-paced environment.
- Hospitality software (Amadeus FDC Delphi/Salesforce, Springer Miller Systems - SMS, RTP) and MS Office experience.
- Self-motivated and ambitious with the desire to work in a highly motivated team.
- High attention to detail is critical for this position.
- Accounting skills are a plus.
Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.
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Sugarbush Resort
parental leave, sick time, 401(k)
Nov 16, 2024