Program Specialist

Program Specialist
Graduate School USA
Honolulu, Hawaii

Be part of a dynamic role driving training and professional development across the Pacific and Virgin Islands! Based in our GSUSA Hawaii Office, this on-site position collaborates with 11 regional governments to lead impactful training programs, conferences, and development activities. Supported by agencies like the U.S. Department of the Interior, the Asian Development Bank, and the World Bank, you'll play a central role in advancing educational initiatives and fostering regional growth across island communities. Are you passionate about program administration and logistics in multicultural settings? Join our team and help make a difference across the islands! Apply today!

The Program Specialist provides specialized support in designing and delivering on-site training, supporting regional conferences, and providing overall program administration. This role operates under supervision, with related duties as assigned.

Responsibilities:

1. Training and Consultative Program Design

• Collaborates with Hawaii team members to design training and consultative programs within the Pacific and Virgin Islands Training Initiatives (PITI-VITI) and other contracts.
• Identifies program needs and supports instructional staff and contractors in program development, focusing on logistics.
• Manages pre-course activities, including maintaining the PITI-VITI Learning Management System.

2. Training and Consultative Program Delivery

• Supports curriculum development and delivery, coordinating with instructors, carriers, on-site coordinators, participants, and government agencies.
• Manages travel and logistical arrangements for instructors, consultants, and participants.
• Compiles course and travel materials, inputs student data, and creates delivery packets.

3. Training and Consultative Program Close-Out

• Completes post-delivery tasks, including processing materials, evaluations, and student certificates.
• Maintains internal documentation and ensures accuracy of data in the Learning Management System.
• Contributes to program evaluation.

4. Conference and Meeting Support

• Assists in organizing regional conferences and meetings, coordinating resources from planning to delivery phases.
• Arranges travel logistics and documents conference activities, proceedings, and meetings.
• Provides on-site support for conferences, including support to conference participants and meeting logistics.

5. Program Administration

• Designs and maintains office administrative systems and identifies opportunities for process improvement.
• Provides administrative support, customer service, and coordination for websites, social media, and outreach efforts.
• Supports office operations, including inventory, and supports maintenance of office and equipment.

6. Interpersonal Relations & Communications

• Maintains relationships with insular government representatives, training participants, and GS staff.
• Acts as a liaison for insular government agencies and regional organizations, ensuring timely and effective communication.

Job Scope

• Collaborates closely with students, faculty, government agencies, and school employees; liaises with vendors and logistical partners.
• Operates with moderate independence and seeks supervisory input on complex issues.
• May require regular travel.

Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Reporting Relationships:

This role reports Senior Director of the Hawaii office. This role may supervise subordinates.

Requirements:

• Bachelor's degree or equivalent experience, with at least 5 years in an administrative role within an educational or training organization. International and multicultural experience, particularly within the Pacific region, is preferred.
• Communication: Skilled in communicating with tact in multicultural environments. Strong customer service skills with problem-solving ability and proficiency in written correspondence.
• Technical Proficiency: Proficient in MS Office, Adobe suite, web, social media, LMS/SIS systems and video communication suites-especially Teams and Zoom.
• Organizational Skills: Strong organizational and multitasking abilities within tight deadlines.
• Team Collaboration: Able to work effectively in team settings, respecting confidentiality and using sound judgment.
• Analytical Skills: Demonstrated ability to research, analyze, and synthesize data with attention to detail.

Benefits & Compensation:

Graduate School USA offers a robust total rewards program that includes a competitive compensation and benefits program. These offerings are meant to support your well-being, offer recognition opportunities and provide personal and career growth resources and support.

Our defined compensation structure is market competitive and is built to reward performance. A reasonable estimate of the current range for this role is $49,400.00 to $66,700.00. We take a number of factors into account when determining individual starting pay, including but not limited to: job and level hired into, location, skill set; experience and training; peer compensation and other business and organizational needs. This range is subject to change.

Pay is just one component of our total rewards package. We offer a choice of plans for Medical, Dental and Vision, a 401(K) retirement plan with employer matching, employer paid basic life insurance, AD&D, and numerous voluntary plan options. We also have a continuing education benefit available for full-time employees offering a 100% tuition reduction on courses taken within our family of brands, a robust learning management system and individual development planning. In addition, Graduate School USA believes that a diverse and inclusive workplace fosters creativity, innovation, and overall success. We are committed to supporting an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives.

About Us:

Located in Washington, DC, Graduate School USA is a leading provider of professional development and training courses for the federal government, serving organizations and individuals with programs designed to support organizational missions, career and occupational development, and the personal ambitions of adult learners. GSUSA's courses and programs are delivered by instructors with real-world government experience, including customized training solutions, distance education, and leadership training.

Graduate School USA is proud to be an Equal Opportunity Employer. We are dedicated to supporting and encouraging diversity in the workplace. We commit that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.