Tech Support Engineer - Video Digitization - MAM/PAM

Description:

The Technical Engineer - News Archives, is part of a mission-critical technology team responsible for the support and innovation of our client's News' Production and Archives environments. In this role, The Engineer will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills, technical expertise, and excellent communication abilities.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $39 - $44 / hr. w2

• Act as front-line technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest/capture servers, QC and transcode platforms.
• Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
• Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
• Perform preventative maintenance for software and hardware, ensuring optimal performance and minimizing downtime.
• Collaborate with internal teams, including IT, Engineering, Maintenance and Operations to resolve issues.
• Liaise with external vendors for technical support, remote sessions, processing RMAs and resolving technical issues.
• Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.
• Communicate effectively with clients, provide guidance and updates on issue resolution, and ensure client satisfaction.
• Document all technical issues and resolutions in a clear and concise manner.

• Two+ years of experience in a technical support role.
• Proven ability to support video digitization, encoding, and transcoding platforms.
• Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.
• Proficiency in Windows Server and OS.
• Knowledge of audio/video codecs and formats.
• Familiarity with MAM/PAM systems and metadata management.
• Foundational knowledge of enterprise infrastructure, including routers, firewalls, TCP/IP, and DNS.
• Experience with project management, documentation, and ticketing systems, such as Service Now, Asana, Jira, or Confluence.
• Experience with cloud-based storage and processing platforms, such as AWS or Azure, is a plus.
• Familiarity with database management systems, such as PostgreSQL or MS SQL is a plus.