Loan Support Specialist

Description:

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25 - $28 / hr. w2

• Be a knowledgeable resource on the topics of personal loans, credit score factors, borrowing, and more to provide consistently excellent support to our members
• Respond to member contacts via inbound phone support and enable cross-product member visibility
• Help members find the best borrowing options for their personal needs
• Partner with cross-functional teams to identify and prioritize members with intent to engage with our services, identify issues/feature requests and documentation or training requirements
• Other assigned tasks as needed to perform in this role.

• 2-3 years of graduated member phone support service experience, financial institution preferred. Experience with product value add product/service awareness a plus
• Excellent customer service skills with a dynamic personality and member-focused approach who rejoices in member and team success
• Proactive peer mentor who identifies opportunities and takes initiative or ownership to address
• Proven experience in resolving complex customer issues and managing escalations with internal and external teams
• Effective communicator in both verbal and written communication. Excellent organization, detail oriented and high level of accuracy.
• Must be flexible and adaptable to work in a rapidly evolving environment
• Preferred experience with industry-standard case management tools (SFDC) and reporting analysis to perform day-to-day support optimization and prioritization.