Technical Email Project Manager

Description:

Currently hiring for a pivotal role in the execution and delivery of customer-facing digital messages. The Technical Email Project Manager (TEPM) works with content editors, designers, and LOB intent owners/marketers/engineers to manage, build, test, and launch emails, SMS messages, and push notifications to their appropriate market. The TEPM is an experienced operations management professional who thrives in a fast-paced, team-oriented environment. The TEPM can communicate effectively with and influence partners across multiple levels of the organization, while managing the end-to-end process of multiple email campaigns at a time.

Strong tech knowledge, attention to detail, and the ability to adapt to an ever-changing environment are essential to succeeding in this role.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $53 - $63 / hr. w2

• Ability to manage the email process from end-to-end, typically two to three at one time. The ideal candidate is well organized, inquisitive, communicative, and flexible.
• Serve as the primary point of contact for messaging intent in various operating models and sizes. This might involve partnering with a copywriter and designer to work on a new multi-channel alert, building a message in our systems, or working upstream with LOB partners to get their email creatives through approvals and ready to execute.
• Manage and track key elements involved with message production, including documentation collection and organization, appropriate technical setups, QA testing, and post-production monitoring.
• Work with partners across the company to expedite and obtain necessary artifacts and approvals needed to launch messages in the market.
• Stay perpetually audit-ready by ensuring all aspects of Legal, Risk, Compliance, and well-managed process controls are adhered to and followed to the letter.
• Provide daily communications that are clear, transparent, and concise to all stakeholders about your project's current status.

Technical Expertise:

• 3 years of experience with Jira, including setting up Jira boards for teams.
• Proficiency in Salesforce Marketing Cloud, with knowledge of the Journey process (though not building journeys, understanding how they work is essential).
• Experience with email, SMS, and push notification products/delivery platforms.

Project Management Skills:

• Ability to autonomously lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
• Strong analytical skills with the ability to solve problems and know when to escalate to management quickly if the problem cannot be resolved.
• Proactively identify and communicate potential delays/risks and the future impact on project timelines.

Communication Skills:

• Strong verbal and written communication skills, with the ability to tailor messages to audiences at different levels of the organization.
• Provide clear, transparent, and concise daily communications to all stakeholders about project status.

Additional Skills:

• Demonstrate a keen eye for detail and a passion for delivering meaningful digital messages/experiences in moments that matter.
• Experience working with Data Analysts and Tech Teams who use APIs and leverage Agile/sprints for their work that runs parallel to ours.
• Effortlessly pivot to meet the needs of internal customers and teammates, while also knowing the areas of process that cannot be compromised or skipped due to Audit requirements.