Executive Director, Head of Functions Control Officer

The Head of Functions Control Officer is a leader, change agent, and risk management expert. The role provides the Functional areas with expert guidance on processes and control design, ensures effective assessment of risk across the broader operating environment, and supports interaction between the Functions and 2nd LoD, including Risk Management and Compliance. Head of Functions Control Officer oversees each Functional area Control Officer within the Americas Division to include Control Officers covering Operations, Technology, Information Security, Data, Finance, HR, etc. to drive continuous improvement to address risk and control considerations across the operating environment.

The Head of Functions Control Officer will report to the Head of the Control Office, Americas Division. The Head of Functions Control Officer is responsible for the full scope of processes & controls within each Function. This role may have 5 to 10 direct/indirect reports (Function-level Control Officers).

1. Leads and provides expert guidance on assessment of processes and controls across the Functional areas within the Americas Division, proactively assessing threats, vulnerabilities, and possibility of future incidents
2. Directs process re-engineering to improve efficiency and strengthen controls across the Functional areas within the Americas Division
3. Coordinates and supports interactions with 2nd Line of Defense, Internal Audit, and Regulators pertaining to processes and controls
4. Oversees implementation of risk management frameworks and related risk assessments of 1st LoD Functions executed by subordinate Control Officers
5. Leads educational efforts for 1st LoD staff across the Functions to ensure awareness of and adherence to policies, standards, and procedures, disseminating best-practice guidance
6. Ensure that the Functions are operating in compliance with applicable laws, rules, and regulations, provides oversight of processes designed to comply with requirements
7. Supports the Functions in the development of policies and procedures to enhance control environment
8. Provides business units with SME knowledge and expertise in the implementation of their programs
9. Assess key metrics to ensure operational effectiveness, establish and manage Function-level metrics
10. Support Functions strategic initiatives and projects through identification of risk & control considerations, as well as definition and operationalization of risk mitigants
11. Supervises Function-level BCO staff in their process & control-related objectives, including risk assessment (RCSA), issue management, root cause analysis, control testing and process and control assessments
12. Ensure that risk management considerations are embedded in daily processes and business strategy; identifies and reports on new/emerging risks
13. Produces or supervises production of management reporting and presents escalation items to Management committees

1. Expert knowledge of process and control design, including process mapping and process reengineering
2. Expert knowledge of risk assessment and issue management
3. Expert knowledge of change management and continuous process improvement practices
4. Expert knowledge of banking and finances business and functional support areas
5. Executive-level leadership, communication, and strategy-development ability, inclusive of conflict resolution and project management abilities

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.