Director, Business Development

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for a Director, Business Development to join our growing team! In this role, you will be an integral part of creating a comprehensive distribution ecosystem for our business, across a multi-state environment.

As a Director, Business Development, your duties and responsibilities will include:

• Our ideal candidate demonstrates a proven success record leading and managing teams focused on acquiring new customers through multiple digital platforms as well as more conventional inbound and outbound centers
• Experience with Door-to-Door sales management is also a requirement.
• responsible for setting the strategies that successfully acquire new customers through their preferred channels
• Excellent data analytics skills used in making key strategic and tactical decisions are required
• Manage compensation plans aligned with our strategy to drive successful outcomes
• Proven track record with both digital platforms and call center leadership is essential
• Your team will provide leadership for these channels while working collaboratively with other channels and operations support
• Thrives operating in a fast-paced environment, can successfully manage multiple priority initiatives, and know how to cultivate valuable Go to Market partnerships.
• Demonstrate a deep understanding of, and commitment to, best-in-class customer care and advocacy both for internal clients, and for the customers they serve

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelors' degree or 5+ years of equivalent work experience at a director or associate director level
• Extensive experience directing and supporting high-volume Sales and Channel Operations in ISP, Cable, or Telco environment
• Extensive experience managing digital platforms and knowing how to optimize conversions
• Proficiency in sales and service platform technologies including Salesforce, Desktop Solutions, CRM Tools
• Ability to successfully prioritize initiatives and program-manage efforts across multiple distribution channels
• Working knowledge of sales and service training and development, including fresh approaches and applications
• Demonstrated ability to implement acquisition and CRM programs that deliver desired revenue and customer loyalty
• Passion for delivering a superior, yet simple and intuitive customer experience, for internal and external clients
• Strong knowledge of Channel KPIs with extensive experience using data reporting and analysis as pertains to sales effectiveness, customer satisfaction, productivity, and quality assurance
• Predisposition for solutions that are business intelligence-driven, and able to be deployed in the manner matching customers' sales and service paths and preferences, including digital and self-service
• Ability to forge value-producing business relationships with vendors/3rd parties
• Excellent problem-solving and investigative skills, based on a proven track record using data and analytics
• Exemplary facilitation and interpersonal skills
• Excellent visualization and written/verbal communications skills with all levels throughout the organization
• Understanding of marketing disciplines including pricing, promotion, distribution, and campaign management

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice