Yardi Support Specialist

LOCATION
Golden Valley, Minnesota (hybrid work option available, must be based locally)

SCHEDULE

Monday - Friday, 8:00 am - 4:00 pm

BENEFITS AND PERKS

• Competitive benefit package, including HSA employer contribution, and starting 1^stof the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

ESSENTIAL JOB DUTIES

Yardi System Support

* Serve as the first and main contact for Yardi system users. Provide daily support to end users through troubleshooting, coaching, and consulting
* Research issues/problems that come up and work with the Yardi Systems Manager and Yardi Support to arrive at a solution
* Monitors support tickets in the Help Center and reviews monthly results to recognize and communicate problem trends to Yardi Systems Manager and collaborate on appropriate action
* Recognize both topic and user specific training needs and communicate those needs to the Yardi Systems Manager
* Work with the Yardi Client Services team to ensure our requests are being handled timely. Test programming changes, as necessary

Implementation Services

* Assist the Yardi Systems Manager with the implementation of new sites in Yardi. Perform data setup and testing to ensure an accurate transition to Yardi
* Assist in the implementation of new modules and/or system capabilities not being utilized
* Assist with upgrades and testing new releases of existing modules
* Document system changes due to monthly upgrades and the effect on end users
* Create step by step training documents for end users including updating Help Center articles
* Assist Yardi Systems Manager with setting up users and ensuring users have accurate access
* Perform other duties and projects as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

* Two to three years of experience in Residential Property Management required
* Knowledge of Yardi products required - Voyager, CRM Flex
* Customer service or support center experience required
* Accounting or affordable knowledge is preferred

SKILLS AND ABILITIES:

* Fluent in English and skilled in oral and written communication
* Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
* Willingness to learn and ability to retain knowledge
* Ability to prioritize multiple requests and obligations for urgency of request and impacted user
* Ability to handle multiple tasks simultaneously with self-direction
* Ability to interact effectively with both experienced and inexperienced users
* Ability to build relationships, respect, and trust with customers and co-workers
* Analytical and problem-solving skills
* Self-starter who is highly organized and detail oriented

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.

Personal Protective Equipment: None

Work Environment: Office working conditions, hybrid work model