Overnight Security Monitoring and Dispatch Specialist

The role of Security Officer is responsible for providing exemplary customer service and support to employees, vendors, and customers while monitoring and responding to all activities that impact the security and welfare of Hilti's assets, including employees. This position serves as primary contact in crisis situations and the liaison for communications inside and outside of Hilti and provides management with the information and protection required to improve personnel productivity through the knowledge that Hilti is maintaining a safe environment.

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

*Accountable and responsible for the protection of Hilti assets (including building, equipment, inventory and property) and the safety of Hilti employees, 7 days a week, 24 hours a day, 365 days a year (includes all remote locations).
* Knowledge of video monitoring systems (multiple platforms) for all locations. Ability to monitor multiple video cameras at one time, perform regular testing of video monitoring equipment, review video related to security incidents and provide footage to authorized individual as requested.
* Knowledge of Remote Programming Software (RPS) to make program changes remotely, arm accounts remotely, delete pass codes, and change pass code.
* Contact stores periodically to assist in alarm user and safety education for the safety and security of Hilti personnel and assets
* Provide support to installers and technicians, generate work orders for equipment and track through completion to verify correct operations in all store alarm and video monitoring system installs, and repairs.
* Respond to alarms or call for service in a timely manner, dispatch and coordinate law enforcement response to incidents from initiation of call for service or alarm to resolution
* Monitor Tulsa Operations Center for burglar, fire and severe weather and periodically inspect and test all alarm systems and fire extinguishers, sprinkler systems, computer room environment control units and servers
* Assist in personnel issues, handle multiple priorities in emergency/life-threatening situations; direct emergency personnel to location of incident, as needed
* Investigate and report irregular activity
* Accountable for knowing, understanding, and immediately following emergency procedures.
* Perform key access control functions, to include updating employee access levels, configuring access levels, and troubleshooting and resolving access control-related issues
* Maintain and secure perimeter by regulating and screening ingress/egress of personnel; challenges all personnel without proper identification; screen and direct all walk-in traffic
* Additional duties, as assigned
Shift is from Midnight to 8:00am M-F

Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

* High school diploma or GED, required

• Must have CLEET certification or obtain within 1 year of employment, required; to be maintained
• First Aid/CPR and AED certification, required; to be maintained
• Must pass, or have passed, the National Safety Council Defensive Driving Course or Law Enforcement equivalent
• Minimum two (2) years' CLEET experience in a related job, preferred
• Minimum two (2) years' experience as an emergency dispatcher or alarm monitor technician, preferred
• Prior certified law enforcement or military experience, preferred
• Programming, network, or PC classes at a technical school or college; Call Center or Customer Service training, preferred

Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.