Vermont Lottery Customer Service Specialist

State of Vermont
life insurance, paid holidays, tuition reimbursement

Nov 21, 2024
Overview The Vermont Department of Liquor and Lottery is looking for a Customer Service Specialist to perform advanced clerical and technical work for the Vermont Lottery. Duties include the processing of prize claims and prize payments, including the calculation and withholding of applicable federal and state taxes, providing customer service excellence to internal and external customers and agents., explains lottery rules, procedures and statues, and dealing with irate claimants and agents. Work is performed under the direction of the VT Lottery Customer Service Supervisor. Who May Apply This position, Vermont Lottery Customer Service Specialist (Job Requisition #51508), is open to all State employees and external applicants. If you would like more information about this position, please contact David.Hamlin@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting. Environmental Factors Must be able to work quickly and accurately in order to meet customer needs. Normal office conditions prevail. Some overtime work may be required. Minimum Qualifications High School diploma or equivalent AND two (2) years or more of work experience involving customer service duties. Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website. Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.