Director, Operations

Job Description

Northwell Orthopedics-

Directs, plans, and organizes the staff and operations related to Northwell Orthopedics Patient Access Services Contact Center.

Job Responsibility

• Leads an Operations group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
• Develops and articulates a short-term strategic vision for areas of responsibility.
• Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings; analyzes material costs and offers cost-saving solutions to Corporate Procurement.
• Identifies appropriate equipment/supply inventory levels; establishes par levels and oversees processes to ensure timely maintenance.
• Functions as end-user interface for physicians, administrative and support personnel to assure operational concerns with the Center are continuously identified and addressed.
• Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action.
• Participates in new construction projects at the Center related to operational issues; develops and implements operations-related programs to enhance patient and employee satisfaction.
• Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations.
• Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
• Oversees compliance with government and agency regulations.
• Responds to concerns of patients, families, physicians, and staff; troubleshoots various patient issues as it relates to financial services.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required.
• Prior leadership experience with call centers and/or patient access strongly preferred.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).