Full Time eCommerce Hub Supervisor

The Salvation Army USA Central Territory
United States, Michigan, Detroit
Jan 10, 2025
Pay Rate: $24-26 per hour E-Commerce Hub Supervisor The Salvation Army About Us The Salvation Army is an international movement and evangelical part of the universal Christian church. Our message is based on the Bible, and our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Position Overview We're seeking a dynamic and experienced E-Commerce Hub Supervisor to join our team. This advanced-level position will lead our local e-commerce operations, driving success through strategic oversight of our online sales initiatives. Working in consultation with the ARC Command eCommerce Strategy Manager, you'll lead a dedicated team while optimizing our online presence and sales performance. What You'll Do Lead and supervise the entire eCommerce Hub Team, including shippers, listers, processors, customer service representatives, and the assistant supervisor Drive productivity and maintain quality standards across all e-commerce operations Oversee the complete sales cycle: receiving, processing, photography, listing, stocking, and shipping Train and develop team members to ensure operational excellence Manage online listings and optimize product presentation for maximum sales Analyze performance metrics and implement improvements Ensure exceptional customer service for online and local pickup customers What You'll Need Proven experience in eCommerce operations and online sales management Strong leadership abilities with demonstrated supervisory experience Advanced knowledge of eCommerce trends, technologies, and best practices Excellent analytical and problem-solving skills Strong computer proficiency, including Microsoft Office suite Associate or Bachelor's degree preferred Experience with faith-based or social service organizations is a plus Physical Requirements Ability to regularly lift and move up to 50 pounds, occasionally up to 100 pounds Comfortable working in a warehouse environment with varying temperatures Capable of standing, walking, and moving throughout the day Valid driver's license and ability to travel to various locations as needed What We Offer Leadership role in a mission-driven organization Opportunity to make a significant impact on our e-commerce operations Professional development opportunities Comprehensive benefits package Collaborative work environment The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.