Student Success Specialist

Lubbock

39454BR

Student Engagement

Position Description

Provides specialized retention outreach and support services to students and serves as an Academic First Responder to at-risk students. Communicates with students digitally and in-person to provide holistic student support including academic development plans, resource referrals, and academic and career goal setting . Works directly with an academic college and participates in ongoing training and professional development to effectively support student success. The Student Success Specialist position is currently restricted for use in Academic Innovation & Student Success.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Provides support for groups of students on scholarships.
• Build strong College and campus partnerships through regular communication, meetings, and collaborative efforts.
• Collaborates with scholarship partners to plan, implement, and assess programming.
• Implements specific initiatives such as completion and enrollment campaigns in conjunction with Raider Success Hub.
• Provides high-touch, holistic retention outreach and support to a cohort of undergraduate students and connects them with appropriate resources to increase likelihood of personal and academic success.
• Utilizes designated technology to maintain accurate records of outreach and student meetings for department reporting. Monitors student progress and utilizes markers such as alerts, probationary statuses, accounts holds, and low midterm grades to identify student retention concerns and facilitate successful interventions.
• Participates in centralized retention initiatives such as calling campaigns, tabling at student success events, campus wide outreach events, and supporting students via live chat.

Required Qualifications

Bachelor's degree required, plus two years relevant experience.

Preferred Qualifications

• The diverse nature of this position requires a professional with knowledge of and/or experience with student development programs on a college campus.
• A master's degree in counseling, higher education, or other related field is strongly preferred.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

19.21

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

Academic Support Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.