Auto Physical Damage Desk Appraiser

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

• Write estimates off of photos, including supplements
• Interpret and apply a variety of claim and coverage applications and differences including 1st and 3rd party claims, multiple policy types, and endorsements
• Interpret facts of loss and apply to damages to identify cause and origin, damage types, and fraud indicators
• Perform repairability decisions including obtaining vehicle and salvage values
• Negotiate positive outcomes with internal and external customers
• Manage work inventory to meet established goals
• Support decisions through proper file documentation and communication
• Manage your files, making independent decisions and recognizing when assistance is needed
• Provide all parties with claim process and status; answer questions or redirect to other areas
• Collaborate as a subject matter expert and technical resource on process and claim resolution with internal and external partners
• Maintain relationships with vendor networks and peers in other departments

• Must have appraiser license and be able to write auto estimates in multiple states
• Minimum of 2 years of experience in vehicle estimating or similar insurance industry knowledge
• Initiative-taking; ability to work independently and collaboratively with team members
• Experience with an Electronic Estimating System (i.e., CCC, ADP, Mitchell)
• A working knowledge of Microsoft Office required (Word, Windows, and Excel)
• Must have and support valid driver's license and appraiser licenses (where required)

• Obtain state specific property casualty claims licensing as required.

Additional Job Information

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. You must reside within a 50-mile radius of the following offices: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214; Atlanta, GA

Internal candidates are encouraged to apply regardless of location and will be considered by us based on the needs of the role.

#LI-Remote

• Your offer will be made contingent on the results of applicable background checks.
• Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

We're looking for the best talent to help The General to bring quality insurance to people who need it the most.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.