Tourist Information Counselor

Are you passionate about helping travelers and providing them with the best information for their journeys? The Mercer County Welcome Center is currently looking for a Tourist Information Counselor to join their team. As a counselor, you will play a vital role in ensuring that visitors to the Welcome Center receive top-notch assistance, guidance, and resources to enhance their travel experiences. If you have a knack for providing effective and accurate information, and if you enjoy interacting with people from all walks of life, then this is the perfect opportunity for you. Apply today and be a part of creating unforgettable travel memories for our visitors!

In this role, you will be responsible for delivering exceptional customer service to all stakeholders of the PennDOT Welcome Center, which includes the traveling public, partners in the tourism industry, internal customers, employees, and vendors. Your primary task will be to assist travelers by providing essential information about their visit to Pennsylvania, such as directions and hotel accommodations, thereby promoting and enhancing travel throughout the state.

You will also play a crucial role in enhancing PennDOT's tourism outreach initiatives and fortifying partnerships within the industry through various activities, including special programming, informational tours, travel shows, and other related events. Additionally, you will engage in other travel-support responsibilities as assigned by your supervisor or division manager.

It is essential to maintain dynamic and informed communication to optimize the operations of the Welcome Center Division. You will be expected to communicate directly with the Tourist Information Supervisor to address any questions, concerns, or suggestions regarding the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Temporary work hours are 9:00 AM to 5:30 PM, with a 30 minute lunch. This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday.
• This position includes reporting to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public. The Location of the PennDOT Welcome Center is: I-80 Eastbound, mile east of PA/OH border, West Middlesex, PA 16159
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Mercer County PennDOT Welcome Center: I-80 Eastbound, Mile East of PA/OH Border, West Middlesex, PA.

• You must have the ability to report to work within 1-hour of being called in.

• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• You must be able to perform essential job functions.

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.