Parole Communications Operator

Are you looking to leverage your strong communication skills and clerical experience? The Department of Corrections is seeking a highly motivated individual with sharp attention to detail to join our team as a Parole Communications Operator. In this role, you will be responsible for receiving, analyzing, interpreting, transmitting, and coordinating communications and activities to support field supervision staff. If you are excited about new challenges and career growth, apply today and advance your professional journey!

Senate Bill 411 merged the Department of Corrections and the Board of Probation and Parole. This position is within the Department of Corrections.

In this position, you will operate and monitor the two-way radio system in our 24-hour operations center, assisting parole supervision staff by logging agents on and off duty, tracking the transport of parolees, and handling other requests from parole supervision staff. You will respond to messages received through various electronic means and determine appropriate responses to incoming communications, including urgent or emergency messages. Additionally, you will relay messages and communications to parole supervision staff and evaluate alert data related to potential violations by offenders under electronic monitoring. You will also maintain an accurate automated log of events during your shift related to the Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) and Justice Network (JNET), as well as radio frequency and telephone answering activities.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• Work hours will be discussed at the time of interview. This is a 24/7 operations unit and the work schedule will include varying shifts and days off.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of clerical experience; or
• An equivalent combination of experience and training.

Special Requirement:

• In this position, you must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  1. your score may be lower than deserved.
  2. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.