Regional Traffic Management Center Operator

Join us in advancing PennDOT's mission by supporting the Regional Traffic Management Center in fostering robust connections with both internal and external Incident Management stakeholders, including Police, Fire, EMS, PennDOT Maintenance, the Press Office, and the I-95 Corridor Coalition. Your role will involve effective communication and collaboration with our Advance Tracker Info Partners, such as the KYW Traffic Center and various television news outlets. Take the initiative and apply today to make a meaningful impact!

This role entails a range of technical responsibilities focused on the oversight, assessment, and coordination of communications related to real-time traffic conditions at a 24-hour Regional Traffic Management Center (RTMC) operated by the Department of Transportation. The individual in this position is tasked with monitoring and evaluating both emergency and non-emergency traffic situations, utilizing various sources such as police scanners and camera feeds to confirm and identify traffic incidents. This includes verifying incidents with relevant authorities, disseminating information via two-way radios and telephones, assessing the situation to determine appropriate actions, and recommending alternative traffic routes. Additionally, the employee is responsible for entering data into computer systems, including the Road Condition Reporting System (RCRS), and operating Intelligent Transportation Systems (ITS) equipment, which encompasses ATMS, ramp metering, and traffic signal software. The role also involves coordinating the dispatch of Freeway Service Patrols (FSPs) and collaborating with Department personnel and other emergency management agencies. The work is conducted independently within established guidelines, with oversight from the RTMC Floor Supervisor to ensure technical accuracy and thoroughness.

Furthermore, the employee is expected to possess a comprehensive understanding of ITS field device equipment, which includes but is not limited to CCTV, Changeable Message Signs (CMS), ramp meters, traffic signals, and travel time systems. This knowledge extends to the maintenance requirements associated with these ITS devices, as well as the related cabinet equipment and communications networks.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 4:00 AM to 12:00 PM or 8:00 PM to 4:00 AM; Monday - Friday, with 30-minute lunch
  
• This position may require overtime
• Telework: You may have the opportunity to work from home (telework) part-time on an ad-hoc basis. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in King of Prussia, Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.