Service Support Specialist

We're looking for a Service Support Specialist to join our team!

At Mosaic, we empower people to live as independently as possible. As a Service Support Specialist, you'll be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships within the community. You will also coordinate the Direct Care Workers (DCW) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission.

Who will love this job:

An efficient planner - you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks, making you an excellent problem solver

A leader and a coach - you care about the success of your team and the people they serve

A creative problem-solver - you aren't afraid to analyze a situation, identify potential problems and make any necessary adjustments

A mediator - you're a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations

What you'll do in this role:

• Fosters relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS)
• Assists with intake assessments of new clients to review conditions, treatment and expectations for care
• Assists in developing a service plan to address identified individual client needs in accordance with company procedures
• Assists in conducting ongoing client home visits to ensure proper care and standards are met
• Assists to ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner
• Assists to ensure notification to direct care worker if service termination occurs
• Adjust and manage scheduling changes
• Assists with the Investigation and research of incident and grievances
• Support with DCW onboarding and client monitoring procedures
• Coordinate with service delivery to update revisions

Ideally, you should have:

• High school diploma or equivalent required.
• Minimum three years' experience with service coordination or delivery required.
• You're comfortable and even thrive in fast-paced environments where you learn something new every day

Extras we think you'll love:

• Competitive Pay
• Health Insurance
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!)