Remote

Account Manager

AHEAD
vision insurance, paid time off, 401(k)
United States, D.C., Washington
Jan 23, 2025
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Account Manager is part of a sales team responsible for growing the overall sales for the company. The individual handles the day-to-day operations of a base of assigned accounts from account management, order entry, customer relationships, technical sales, project management, and other assigned duties. Vision and Values Commitment: Each employee's position plays an important role in the success of AHEAD. To be part of the AHEAD team means to live by AHEAD's values of passion, quality, teamwork, respect, integrity, innovation, and professionalism and be committed to AHEAD's vision of operational excellence, world-class customer service and being known as a great company to both customers and employees. Duties & Responsibilities Serve as the primary customer contact for business issues for assigned accounts, involving the appropriate AHEAD department for technical, operational, or accounting requests. Responsible for building strong customer alliances with decision makers in assigned current accounts. Communicates the client's goals and represent the client's interests to the AHEAD departments and team. Provides regular two-way communication between the customer and appropriate AHEAD department; provides strong team representation and set proper client expectations. Receive and answer assigned clients' calls, e-mails, and questions to ensure their requests are fulfilled and questions are answered in a timely manner. Ensures that client issues are dealt with in an efficient manner, informing the Director of Sales of any problems that may arise. Assist Regional Sales Specialists with the strategic development and closing of new accounts. Have a full understanding of company capabilities and service and effectively communicates all offerings to the customer. Act as the project manager while working with the Regional Sales Specialists to ensure all related sales process tasks are assigned to the correct departments and completed on time and on budget. Responsible for working with the customer and AHEAD's branding department to ensure that the customer receives the designed look and feel of the customer's hardware solution from faceplate to shipping box. Exceed success metrics established. Be able to present to small customer audiences consisting of any of the following: engineers, managers, directors, and "C" level employees. Generate and maintain a credible forecast for accounts each month and provide this information on a regular basis to Senior Management. Conduct quarterly business reviews with assigned accounts to evaluate clients' overall satisfaction with AHEAD; determine additional types of services/products needed; give customer information on all aspects of their account (i.e. RMA's, stock inventory, EOL information, etc.) Work with warehouse and production to ensure customer orders are being processed according to the production processes and work schedules. Answer questions from other AHEAD departments in regard to a customer's account, orders, or operations of a customer's program. Responsible following the standards of communication and process flow with the engineering, production, and warehouse departments to ensure that all communication is clear, concise, and effective. Experience, Skills & Requirements 3+ years of sales experience. 3+ years of customer service experience. Ability to present to small groups on a variety of subjects. Ability to manage multiple projects and assign priority to each. Ability to utilize project management skills and tools to manage multiple projects. High level of attention to detail and exceptional organizational skills. Excellent written and verbal communication skills. Some technical competence necessary (understand computer hardware, software, etc.) Handles stressful situations and deadline pressures well. Bachelor's Degree or equivalent work experience required Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.