Instructional Designer - Revenue Cycle - EPIC experience preferred

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Job Summary:

Responsible for the planning, design, development, implementation and maintenance of training for designated IT application(s). Responsibilities include understanding operational workflows and supporting IT application build, creating, testing and maintaining course curricula, developing real-life practice scenarios, exercises and related supporting materials. The Instructional Designer will master both the general IT application and Virtua's specific workflows to understand decisions that will affect end-user training development and application build, and to also understand the extent of training requirements for system updates and upgrades.

Responsible for the technical build of IT applications in the training environment. This includes validating that all clinical workflows and IT functionality are represented in the training workflows. Validation of the training environment with functionality in the live IT environments assures a meaningful learning experience for the end user.

Position Responsibilities:

Develop educationally sound training content by understanding and interpreting clinical and non-clinical workflows, processes and terminology.

• Validation and understanding of documented end users workflows
• Create and update instructor-led presentations and lessons plans based upon operational workflows
• Craft realistic and accurate practice exercises reflecting operational workflows
• Develop Web Based trainings utilizing PowerPoint, SnagIt, Camtasia and Captivate/Articulate software.
• Update pre-requisite e-Learnings using video-based software to reflect Virtua specific workflows
• Proficiency utilizing the VLS platform (Cornerstone) to publish, edit, update and track IT training curricula and proficiency assessments
• Establish and update supporting materials, including Learning Home Dashboards, Sharepoint and Virtua websites with tip sheets, videos and guides
• Develop tools for training all mobile applications including but not limited to MS Teams, Epic Rover, Haiku, Canto.
• Provide project training resources for all IT initiatives and projects.

Build, test and maintain the Training Environment to ensure that production changes are included, and scenarios updated for assigned application.

• Evaluate PRD environment to assess needs for training environments.
• Develop training patient with clinically rich data to simulate operational situations and all software updates.
• Assure all necessary clinical workflows are represented in training environments.
• Create and integrate bar codes to simulate scanning workflows.

• Develop, build, migrate and update all software changes for user education while following all IT change management and Data Courier practices.

Educate, mentor and monitor Credentialed Trainers regarding.

• System and workflow knowledge
• Proficiency with use of software
• Education delivery for new employees
• Developing and tracking updates and changes to education to all users
• Providing customer support
• Auditing records and re-educating, as needed.

Conducts instructor led onsite and remote IT application training classes.

• Leverages E-Learning tools for appropriate use cases.
• Conduct refresher, personalization and optimization classes.
• Provides operational demonstration of IT workflows.

Provide support.

• Maintains application proficiency to provide effective customer support.
• Utilize in-person as well as remote IT technical tools such as Jabber, MS Teams, Baumgar to provide ongoing support for end users.
• Provide operational support during IT go-lives including onsite and remote support and staffing of how to help desk.

Monitors Service Now ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues.

Position Qualifications Required:

Required Experience:

• At least 2 years of experience in IT or healthcare operations related field.
• Knowledge of adult learning principles as well as operational workflows and/or technical/training experience preferred.
• Proficient in Microsoft Office applications, including Teams, Word, PowerPoint, Excel, Visio, and Outlook
• Experience using multi-media tools including PPT, SnagIt, Camtasia, Captivate and Articulate for development and delivery of e-learning preferred.
• Knowledge and adherence to cybersecurity and HIPAA policies and practices.

Required Education:

H.S. Diploma/GED required, Associates or Bachelor's degree preferred

Training / Certification / Licensure:

IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment.

For IT applications with supported training environment completion of Training Environment build education prior to building or facilitating updates to the training environment.