Client Service Officer I

Company Overview:

Peapack Private Bank & Trust is a leader in wealth, lending and deposit solutions. At Peapack Private, our clients are cared for by a single point of contact and are served by empowered employees who consistently go above and beyond to provide exceptional service and offer a boutique private banking experience.

What makes Peapack Private different? We are an institution that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the seventh consecutive year by American Banker as one of the "Best Banks to Work For" across the nation. In addition, we were selected as Crain's Best Places to work in NYC for our inaugural year, 2024. Our secret sauce in one word is our 'culture'.

At Peapack Private, we value a diverse and inclusive workspace, deeply committed to growing leaders at all levels of the organization thorough mentorship, career pathing, and professional development. There are multiple ways to build relationships and get involved - from joining our Cultural Ambassador Committee focused on areas like Wellness, Fun, Inclusion, or Environmental Awareness - to involvement in community service activities through Volunteerism. Said quite simply, the culture and the people who work here are amazing!

Department Overview:

Peapack private wealth management includes investment management services provided for individuals and institutions, personal trust services (including services as executor trustee administrator custodian and guardian), and other financial planning tax preparation and advisory services. Officers from Peapack private wealth management division are available to provide wealth management and trust and investment services at the bank's headquarters in Bedminster and at all private banking locations.

Position Overview:

The Client Service Officer I provides Wealth Advisors, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Conducts client onboarding and manages the day-to-day, ongoing service of client relationships.

The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.

Key Responsibilities:

• Client Service: Accurate and timely processing of new account openings, account transfers, account maintenance (i.e., address and beneficiary changes), money movement transactions (deposits & withdrawals), and IRA contributions and distributions. Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.
• On-Boarding: Responsible for entire process of opening and funding new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians and ensuring account(s) are opened correctly and are fully funded. Also responsible for setting up new clients/accounts in Tamarac and setting new clients up on the Tamarac Client Portal.
• CRM Data Maintenance: Enter and maintain all client and prospect data in the CRM, ensuring accuracy and consistency.
• Portfolio Management System Data Maintenance: Set-up and maintain all new accounts, households and reporting groups.
• Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, scanning and filing of client correspondence and paperwork, answering phones, processing incoming and outgoing mail, and completing New and Closed Account forms.
• Projects: Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.

Qualifications:

• Bachelor's degree in finance/business or equivalent work experience
• Client service experience (2-5 yrs.) in wealth management, financial services or a similar industry preferred
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Detail oriented with strong organizational skills
• Must have exceptional critical thinking skills
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently
• Demonstrated integrity and ability to maintain confidentiality
• Previous experience working with Separately Managed Accounts ("SMA's")
• Previous experience using Client Relationship Management ("CRM") system and Portfolio Management system ("PMS") a plus.
• Previous experience with Fidelity Investments and/or Charles Schwab.

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, a hybrid work environment (for most roles), education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $59,720 to $75,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.