Sr. Product Manager - Innovation

Remote Opportunity

About the Role:

As a Senior Product Manager on WEX Inc.'s Innovation & Discovery team, you will identify customer problems and validate product-market fit for AI-powered solutions that transform the day-to-day operations of our B2B customers. This role focuses on leveraging AI agents to automate workflows, augment decision-making, and improve efficiency in core business processes.

You will work closely with design and engineering on a small, agile discovery team, exploring the potential of agentic AI to drive meaningful business outcomes. In a fast-paced, iterative environment, you'll be empowered to rapidly experiment, test ideas, and turn ambiguous challenges into breakthrough solutions.

If you are a 0-1 Product Manager who thrives in navigating uncertainty, enjoys collaborating in a tight-knit team, and is excited to shape WEX's next wave of AI-powered product offerings, this role is for you.

Key Responsibilities:

• Research and analyze market data to uncover unmet customer needs and identify opportunities where AI-driven automation can improve operational efficiency.

• Lead product discovery and experimentation efforts to validate how AI agents can streamline business processes, reduce manual effort, and enhance customer decision-making.

• Conduct deep customer research through interviews, follow-me-homes, and surveys to understand pain points and determine how AI can create measurable value.

• Develop and execute learning plans that test risky assumptions through rapid experimentation, iterating based on real-world feedback.

• Partner closely with engineers and data scientists to design, prototype, and refine AI-powered workflow automation solutions.

• Synthesize qualitative and quantitative insights from experiments, user testing, and market research to inform product decisions.

• Stay current on advancements in AI technologies, including large language models (LLMs), reinforcement learning, and autonomous AI systems, to identify opportunities for innovation.

• Confidently present findings, learnings, and recommendations to senior leaders and stakeholders using tangible examples, user insights, and data-driven assessments.

• Foster a culture of innovation and collaboration, helping teams across WEX embrace AI as a core enabler of business transformation.

Experience & Skills:

• Bachelor's degree

• 5-7 years of experience working on technology-driven products in roles such as product manager, product designer, engineer, data analyst, data scientist, or user researcher.

• Experience building, using, or experimenting with AI-driven products, particularly in the areas of workflow automation, decision support, or agentic AI.

• Strong understanding of modern product discovery and delivery techniques.

• Ability to quickly grasp various functional areas of business, including engineering, design, finance, sales, or marketing.

• Strong problem-solving skills, using sound judgment to navigate complex challenges, assess risks, and present clear, data-driven solutions in a structured format.

• Proven track record of collaborating effectively with engineers, designers, and company leadership.

• Comfortable with basic project management to drive necessary outcomes as part of the discovery and product development process.

Qualities:

• Open-minded, creative, and comfortable working in ambiguity.

• Bias for action with a sense of urgency to identify and solve high-value customer problems.

• Passion for digital technology and the potential of AI to transform B2B operations.

• Deep sense of empathy for customers, partners, and stakeholders.

• Naturally balances customer outcomes with business results.

• Strong communicator with the ability to adapt messaging to different audiences, from technical teams to senior executives.

Compensation & Benefits:

WEX offers a competitive compensation package, including a base pay range based on qualifications, skills, and experience, along with health, dental, and vision insurance, retirement savings, paid time off, flexible spending accounts, and tuition reimbursement.

If you are passionate about building AI-powered products that drive real business impact, we encourage you to apply!