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This position will be remote within the United States.
Job Summary
This position is responsible for managing full curriculum and training lifecycle to include organization-wide needs analysis, developing training and related learning content, conduct train the trainers, mentoring, technical writing, delivering training, and conducting training effectiveness evaluations and subsequent training improvement processes and approaches. Train a wide range of technical topics including software, hardware, networking, and general technical support knowledge and skills.
What You Will Do
- Create, revise, facilitate and implement training and/or mentoring program(s) to ensure that technical support team members achieve the skills necessary to fulfill their job duties, succeed in their career pathing, and provide quality service to customers.
- Conduct Train the Trainers in variety of topics.
- Assess training needs, develop training plans, implement metrics, coach, monitor calls, provide feedback and determine training outcomes.
- Maintain and update documentation such as training course material, curriculum, continual education trainings, instructor scripts, web-based training storyboards, record audio narration and onscreen interactions utilizing instructional technologies, quick reference guides, syllabus, troubleshooting trees, student guides and other documentation as needed.
- Deliver trainings through various adult learning techniques and delivery methods (e.g. classroom, virtual instructor-led, webinars, eLearning/online and other methods).
- Identify and implement new technology-based training solutions to improve learning.
- Administer written and practical exams and writes performance reports to evaluate trainees' performance.
- Design and maintain evaluation and certification processes.
- Share expertise, participate on various project teams and perform other duties as required.
- Create reporting as requested for quality and training evaluation, trend analysis and ad-hoc reports based on business needs.
- Provide recommendations and participate in the implementation of overall quality and training process improvements.
- Monitor, coach, score, document and provide feedback to all support Team Schein Members (TSMs) and management regarding quality of performance to ensure high levels of service are maintained.
- Maintain evaluation and tracking tools required for technician quality monitoring.
- Provide recommendations and participate in the implementation of overall quality and training process improvements. Establish and implement quality assurance standards, guidelines and procedures aligned with company Key Performance Indicators and business needs.
Travel/Physical Demands
- Travel typically less than 10%
- Office environment with no special physical demands required
Qualifications
What You Will Have
- Typically 2 to 4 years of related professional experience.
- Typically a Bachelor's Degree or global equivalent in related discipline.
- Demonstrated knowledge of multiple HSPS support products (e.g. Dentrix, Easy Dental, eServices, Enterprise, Ascend, etc.) preferred
- Developing writing and editing skills. Comfortable switching between technical and conversational writing styles.
- Proven understanding of instructional design, assessment, and effective technical training methods.
- Ability to build presentations with Microsoft PowerPoint.
- Intermediate technical background with the ability to translate complex technical tasks and concepts into clear and concise documentation.
- Strong communication skills (both written and verbal), project management, analytical, human relations, decision making, presentation and organizational skills.
- Ability to prioritize, meet deadlines, and adapt to change.
- Aptitude for self-directed study and willingness to learn about technical products with limited guidance.
- Ability to work with multiple stakeholders on concurrent projects and handle multiple priorities.
- Knowledge on how to create and edit documents with Adobe InDesign, Microsoft Office Suite preferred.
- Basic understanding of industry practices
- General proficiency with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills
- Good verbal and written communication skills
- Basic presentation and public speaking skills
- Basic interpersonal skills
- Developing professional credibility
The posted range for this position is $58,000-$67,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time
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Henry Schein One, LLC
paid time off, short term disability, 401(k)
Jan 06, 2025