Client Services Manager, Events (Exhibitions)

The Client Services Manager (Events) maintains and expands relationships with our key customers. Assigned to high profile, complex corporate events ranging from mid-to-large revenue, the Client Services Manager is responsible for leading overall planning, budgeting, and execution while achieving key strategic objectives. They will work in tandem with all internal departments to ensure the successful execution of their assigned event. Reports directly to the Associate Director of Client Services.

Responsibilities:

• Lead and oversee corporate event production, providing overall pre-show planning and development through on-site execution at various facilities across the country.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the contractual period and beyond
• Strategic liaison with show organizer/agency partners, facility staff, production personnel, internal clients, and ancillary vendors regarding all services, building working partnerships with all
• Work cross-functionally and lead collaboratively with internal teams across LOBs (business development, operations, design/creative, and beyond) to manage event and address customer needs
• Develop and manage project timelines, agendas, and workflows with clients
• Proficient financial acumen including comprehensive budget management, time and materials billing, and estimating/quoting prices for complex products and services
• Meet or exceed financial plan goals on assigned event, closely coordinating with Finance team to ensure revenue and costs are identified and accurate
• Able to collaborate with internal key players across the country as well as produce in any region based on core job knowledge and experience
• Thorough understanding of GES products and services and ability to sustain influence on customer decision-making
• Manage to varying Key Performance Indicators (KPIs)
• Identify risks and opportunities and develop solid action plans to address
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Capable of creating and/or adapting processes for complex clients
• Achieve strategic customer objectives and maintain high customer satisfaction ratings - measured through Show Organizer Survey results
• Represent GES at industry association functions as needed (IAEE, PCMA, etc)
• Proficient in all GES internal SOPs, processes, and platforms
• Drive process improvement projects, either assigned or initiated
• This position may require management of assigned support staff on an event.
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services

Qualifications:

• College degree preferred, 0-3 years experience in events or hospitality industry or similar experience preferred
• At least 5 years of tradeshow production, corporate events, or related agency and/or official services contractor experience preferred
• Experience working with various graphic substrates and different exhibit systems such as Octanorm, beMatrix, and Agam preferred
• Strong budgetary management, and negotiation skills
• Must be extremely detail oriented and able to use time productively and efficiently
• Excellent organizational skills
• Resourcefulness - must possess innovative problem-solving and decision-making skills
• Flexible, energetic, and able to multi-task while navigating rapid turnaround times
• Top notch communication skills, both oral and written
• Self-motivated with ability to work collaboratively as part of a team
• Proficient in multisystem management
• Ability to foster customer relationships and client retention
• Proficient in the Microsoft Office Suite of products including Excel, Word, PowerPoint, etc.
• Able to read and interpret technical drawings a plus
• Ability to adapt to multiple settings and shifting responsibilities

Work Environment:

• Potential Travel 50%+
• Remote position, but to be located within an hour of a GES facility
• Opportunity to work nights, weekends, holidays as required, and at showsite
• Position may require long hours during several months of the year
• Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...