ITM Supervisor

Cadence Bank
United States, Texas, Grand Prairie
530 South Carrier Parkway (Show on map)
Jan 07, 2025
Description Summary: We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our LIVE Teller team. Bilingual Required Essential Job Duties: Supervise a team of virtual tellers. Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours. Support the staff by approving/overseeing transactions as needed. Monitor CTR's, SAR's and REG CC Holds to ensure accuracy. Assist Cash Balancing with machine outages Ensure adherence to policies and procedures concerning teller functions. Create and monitor service requests for any software or technical issues. Perform simple maintenance functions when errors occur. Conduct quality monitoring reviews and deliver results to employees for continued training opportunities. Minimum Qualifications: High school diploma Bi-Lingual (Spanish) required Excellent communication skills (written, verbal and presentation skills) Flexibility to work varying schedules when necessary Excellent time-management skills 2+ years of retail experience 2+ years of banking and/or teller experience 1+ year of demonstrated leadership experience Qualifications Behaviors Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Team Player - Works well as a member of a group Motivations Self-Starter - Inspired to perform without outside help Education Bachelors (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)