Milieu Supervisor, Assistant - 16 X Burnside Recovery Center

Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern (CCC) as a Milieu Supervisor, Assistant

Location: Central City Concern - 16 X Burnside Recovery Center (1616 E. Burnside, Portland 97214)

Compensation (Salary/Year): $51,334.40 - $71,864.00

SUMMARY: The Milieu Supervisor, Assistant acts as a backup to the Milieu Supervisor by planning and facilitating client enhancement activities and supports for the day to day lives of the clients. Additionally, this position helps to lead the TA team in cohesive and trauma-informed delivery of milieu support to clients .

MINIMUM QUALIFICATIONS (REQUIREMENTS)

*Note: In order to receive formal consideration for the position, please ensure your professional/working experience meets the following requirements:

1. Required: High school education or GED.
2. Required: Minimum of one year of experience working in behavioral health; preferably in a residential treatment program with women and children.
3. Required: Working knowledge of Trauma-Informed Care.
4. Required: Working knowledge of effects of substance use on individuals and family systems, including parenting issues.
5. Required: Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. At the direction of the Milieu Supervisor, provide basic supervisory support and coaching on tasks to Treatment Assistants (TA). Conduct real time problem solving to address client needs and behavioral concerns.
2. Provide direct supervisory support to on-call Treatment Assistants. .
3. Provide support to the milieu staff by filling in as needed during staffing shortages.
4. Act as Liaison between TAs and clinicians and attend clinical meetings if the Milieu Supervisor is not available.
5. Model healthy conflict resolution and provide support and feedback to TA staff f in utilizing conflict resolution skills with coworkers and clients.
6. Provide observations and feedback on staff performance and training needs to Milieu Supervisor
7. Provide observations and contribute to Leadership planning for expansion and improvement of client activities and experiences.
8. Work closely with case managers and TAs in coordinating transportation for clients, and providing such transportation when needed.
10. Work with the team, community partners and volunteers to organize and facilitate special events, such as client outings, holiday celebrations, and other activities as identified.
11. Coordinate all aspects of the program's incentives program, at the direction of the Milieu Supervisor
12. Attend all mandatory CCC trainings in a timely manner.
13. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

DESCRIPTION OF OTHER DUTIES:

1. Perform other duties as assigned.

SKILLS AND ABILITIES:

1. Ability to consider the impacts and outcomes for underserved communities during decision-making process.
2. Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
3. Ability to be a team leader as well as a team member and to establish priorities.
4. Knowledge of HIPAA, and 42 CFR Pt 2 Federal Confidentiality laws
5. Ability to supervise, teach, job coach others in strength-based manner.
6. Ability to clearly communicate expectations and consequences to staff and clients.
7. Ability to communicate clearly and concisely both verbally and in writing.
8. Ability to maintain documentation.
9. Knowledge and effective modeling of de-escalation techniques when encountering volatile situations.
10. Ability to effectively interact with partner agencies, clients, their families, and community members. Demonstrate working understanding of professional and personal boundaries in the workplace and model it to staff and clients.
11. Ability to work effectively with peers, individual clients and groups.
12. Ability to display non-judgmental strength-based approach with staff and clients.
13. Demonstrate knowledge of community and social service agencies.
14. Ability to work on weekends, with some evening hours.
15. Ability to cover all shifts in case of emergency.

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 recognized Holidays + 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.