Coat Check Attendant - MGM Springfield

As a Bell Coat Check Attendant, your primary role will be to create a warm and inviting atmosphere for guests by providing exceptional service with a friendly demeanor. You will ensure that guests feel valued and comfortable from the moment they arrive, handling their belongings with care and efficiency while maintaining an organized and secure check area. Your welcoming smile and attentiveness will play a key role in enhancing the overall guest experience, leaving a lasting impression as they enjoy their time at the venue.

STARTING PAY: $15.00 per hour

THE DAY-TO-DAY:

• Assist guests and hotel staff in a professional manner, maintain a positive attitude and outgoing personality, demeanor and professional appearance
• Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company and Property's core service standards and brand attributes in order to provide defining moments at every opportunity
• Collect, transport, store, and return coats and jackets for guests
• Orient guests to property and provide multiple Company offerings
• Complete applicable documentation, tickets, and other bell related forms
• Make and receive phone calls to guests and other employees for information, services, follow-up, and deliveries

THE IDEAL CANDIDATE:

• Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIP, Autocab, Autobells, CVPS, and others
• Knowledgeable of handheld mobile application devices, multi-line phone and 2-way radio
• Able to effectively communicate in English, in both written and verbal forms
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Work varied shifts, to include weekends and holidays
• Required
• Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting
• Demonstrate a positive attitude and outgoing personality
• Professional appearance and demeanor
• Experience in a similar resort setting