Member Experience Representative

Are you passionate about helping people reach their financial dreams? Do you have a talent for sales and building strong relationships with others? If so, we have an exciting opportunity for you to make a difference at Interior Federal!

Key Responsibilities:

• Assist members with financial transactions, account management, loan applications, and product/service inquiries, providing solutions and cross-selling opportunities.
• Identify and pursue sales opportunities through outbound calls, engaging with members to promote Credit Union products and services.
• Support the Training department by scheduling sessions, administering the Learning Management System, and generating training reports.
• Serve as a liaison between members and internal departments, resolving issues and ensuring accurate account maintenance and documentation.

Qualifications:

• Experience: 3-5 years of related experience in a similar role.
• Education: A high school education or GED.
• Skills: Excellent communication, sales, and relationship-building skills. Proficiency with ten-key calculators, computers, and keyboarding. Ability to lift or pull up to 25 pounds. Some travel required.

Why Join Us?

• Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
• Work-Life Balance: No weekend work required!
• Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.
• Employee Perks: Benefit from discounts on loans and many free services.

If you're ready to help others reach their financial dreams while building meaningful relationships, apply today to join our team at Interior Federal Credit Union!