Field Services Technician

Zones
life insurance, paid time off, sick time, 401(k), mileage reimbursement
United States, Texas, Dallas
Feb 13, 2025
Description Position at Zones LLC. About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Position Overview As a Field Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations within a region, so a flexible work schedule is a must. What you'll do as a *Field Services Technician:* The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Install, configure and support new hardware and software infrastructure. Ensure that hardware and software systems are maintained. Provide technical support to users with very different levels of IT knowledge and competence. Create work instructions and installation documentation. Act as the liaison between the Zones team and the customer Travel to customer locations and possess a flexible work schedule, this will require overnight stays. Will be responsible for own vehicle with mileage reimbursement. Provide own cell phone (monthly company reimbursement) Other duties as assigned. What you will bring to the team: High School diploma or equivalent. Associate's Degree preferred and at least 5 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. A+ certification Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays) Retail and Point of Sale experience Server and Network rack and stack and connectivity Familiarity with standard Windows O/S and Office suites. Apple iOS knowledge Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. 5+ years' experience with desktop/laptop hardware. 5+ years' experience with structure cabling. Digital Signage experience desired Excellent customer service and communication skills. Valid driver's license. Ability to lift 50 lbs. Qualified candidates can expect an hourly pay range of $38.00 - $40.00. #LI-JL1 Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.