Supervisor of Mortgage Servicing

We're committed to bringing passion and customer focus to the business.

Supervisor of Support Specialist assists the Manager of Support Specialist by overseeing the day to day operations of the assigned department. Works closely with associates assuring that services provided are aligned to support the corporate strategies. Position assists with planning, directing and evaluating workflow, hardware and software needs. Responsible for and oversees the application of policies and procedures to ensure the department meets all regulatory requirements. Position assists with staffing, performance appraisals, promotions, salary recommendations and terminations.

Essential Duties and Responsibilities

• Coordinates activities and sets work flow priorities, tracks performance and works to keep team focused.
• Proactively coaches team to develop knowledge of products and services as well as general knowledge of bank functions in an effort to efficiently address customer questions and problems to promote effective delivery of service to internal and external customers.
• Monitors production goals and error rates for assigned team.
• Makes decisions/exceptions to policy on basic problems as part of good customerservice/customer retention.
• Coordinates and/or assists in the development, implementation and operation of special products and services. Work closely with vendors and oversees system updates and changes due to software and product enhancements.
• Provides administrative assistance to management through generation of reports; provides research and development information with regards to new products and anticipated system changes.
• Manages department performance through performance reviews, departmental reporting, implementation of policies and procedures, research, and handling of customer complaints and requests.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write routine reports, procedures and business correspondence
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

Education and/or Experience

• HS diploma/GED or equivalent in education and/or experience
• 4-6 years' experience in applicable area preferred
• 1-2 years' prior supervisory experience preferred

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

• Advanced knowledge of applicable banking operations and procedures required.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.