Technical Operations Manager

The Opportunity:

As a Technical Operations Manager, you know that good software is more than just a nice-looking interface and data. You need the right combination of clean code, APIs, analytics, and infrastructure to develop a user-focused solution. We're looking for a Technical Operations Manager like you to develop efficient and effective software, from vision to production-ready system in an exciting, Agile environment.

As a Technical Support Engineer at Booz Allen, you'll utilize monitoring tools such as LightsOn, Tachyon, or Splunk, to identify end user device, networking, and system issues for resolution. Using your software engineering expertise, you'll guide the troubleshooting and resolution of technical issues across multiple departments. You'll be responsible for technical analysis and oversight across all systems engineering aspects of the system to a commercial off the shelf (COTS) product line, including technical requirements development, network and system environment set-up, test, change management, release and deployment, support, and sustainment. You'll support day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Sharpen your skills as you master new tools and techniques while helping to identify and implement system improvements.

Work with us as we develop systems to create change for the better.

Join us. The world can't wait.

You Have:

• 15+ years of experience working in a professional environment
• 5+ years of experience designing, modifying, developing, writing, and implementing software applications using Agile methods
• Experience leading a team of engineers
• Experience monitoring, identifying, and addressing technical risks, gaps, and opportunities affecting the solution architecture to satisfy requirements throughout the lifecycle
• Experience creating solutions to complex problems within a collaborative, cross-functional team
• Experience designing and developing new software products or major enhancements to existing software in a healthcare and clinical environment
• Ability to perform feasibility analysis on potential future projects
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor's degree

Nice If You Have:

• Experience supporting a federal client
• Experience implementing electronic health records

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.