Inside Sales Representative

The Garland Company, Inc
United States, Ohio, Cleveland
3800 East 91st Street (Show on map)
Jan 08, 2025
JOB DESCRIPTION: GARLAND INSIDE SALES REPRESENTATIVE Position/Title: Inside Sales Representative Exempt/Non-Exempt: Non-Exempt Reports to: Inside Sales Manager GENERAL SUMMARY OF POSITION: The Inside Sales Representative is responsible for growing sales in an assigned region by making outbound phone calls, conducting virtual meetings with customers, and working with local Territory Managers to increase sales. The position will have the ability to connect public agencies to The Garland Company and its local Territory Managers to offer long term roofing and waterproofing services. Responsibilities include utilizing CRM tools, collaborating with internal teams and achieving performance metrics to drive success. CORE & ESSENTIAL: TASKS: Connect public agencies with Garland Territory Sales Managers to accelerate growth in the region. Schedules and conducts meetings with customers via phone and email, connecting them with Garland for procurement needs. Builds relationships, explores customer needs, and uncovers sales opportunities across the U.S.A. Meets and exceeds weekly metrics, including outbound calls, virtual meetings and emails. Executes strategic initiatives and utilizes sales tools to drive team success. Conducts continuous market research to stay informed about the assigned territory. Utilizes CRM and data tools to manage an opportunity pipeline. Research prospective customers and gathers information to assess their potential. Resolves customer problems and complaints in an expedited manner. Coordinates sales efforts with marketing, sales management, accounting, logistics, and technical service teams. Analyzes market potential and evaluates the value of existing and prospective customers to the organization. Supplies management with reports on customer needs, competitive activities, and potential new products or services. Keeps abreast of product applications, technical services, market conditions, and promotional trends. Schedules and conducts virtual and phone meetings to showcase offerings and address client needs. Develops a thorough understanding of the assigned territory to uncover sales opportunities and ensure customer satisfaction. Tracks and manages customer interactions and opportunities using CRM software. Stays informed on market trends, product applications, and promotional strategies to maintain competitiveness. All other duties as assigned. QUALIFICATIONS & SKILLS: Must possess at least a high school diploma or equivalent and a post-secondary degree (emphasis in Business, Marketing, Supply Chain Management, Communications or Public Relations) is preferred. Must possess prior sales experience. Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach). Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills and is comfortable communicating with people at all levels within an organization. Adherence to health and safety regulations (e.g. use of protective gear). Proficiency in using Microsoft Office Suite applications, contact management software and experience with Salesforce or similar online CRM application. Driving is a requirement for this position. Therefore, must have the ability to travel domestically via operating a motor vehicle and maintain a valid driver license and driving record which is acceptable to our insurance provider. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. The ability to travel by plane and/or overnight travel may also be required. PHYSICAL REQUIREMENTS: Ability to communicate in a clear, concise and effective manner with customers, account representatives, company representatives, management, staff, and the public in face-to-face, one- on-one and group settings. Ability to maintain regular, predictable, and punctual attendance at assigned job locations is essential. Ability to establish and maintain effective working relationships with others. Ability to use office equipment such as a personal computer, copier and facsimile machines. Ability to sit, walk and/or stand for extended time periods. Ability to read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Have sufficient manual dexterity to operate equipment. Hearing and vision required to be within normal ranges. Ability to accurately distinguish color variation. Have sufficient manual dexterity to safely cut and manipulate products/materials. Ability to properly use Personal Protective Equipment (PPE) as needed. Ability to work in inclement weather with frequent exposure to the elements. Ability to tolerate household and other types of typical industrial / construction chemicals and solvents while properly using and wearing PPE as necessary. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Overnight travel may be required. Ability to occasionally work evenings, weekends, and overnight travel required. EQUAL OPPORTUNITY EMPLOYER The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.