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Job Details
| Job Location |
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Oakbrook Center - Oak Brook, IL |
| Remote Type |
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Hybrid |
| Position Type |
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Full Time |
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| Salary Range |
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$79,000.00 - $88,000.00 Salary |
| Travel Percentage |
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Up to 75% |
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Description
About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life. About our Culture At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches. About the Role As a Lovesac Brand Partnership Market Manager, you will use your top ambition to lead teams that create a welcoming and engaging in-store event experience and help customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to lead a team to do the same - join our Lovesac Retail Team! What You'll Do
- Travel to temporary Lovesac events located within third-party environments for a designated territory.
- Build, develop and lead a high performing team of engaged associates that drive results and a best-in-class customer experience within these third-party environments.
- Model and lead teams that engage with potential customers by creating an interactive environment, delivering engaging product demonstrations and promoting limited time promotional offers to drive interest and drive sales.
- Drive sales and results by ensuring teams are knowledgeable on our brand, product, promotions and are creating a sense of urgency during the limited time event.
- Represent Lovesac as a brand ambassador to increase brand awareness and build customer loyalty.
- Train teams to stay continuously updated on product features, benefits, and industry trends to communicate with customers effectively and drive remarkable results.
- Review, analyze and impact our third-party post purchase experience with all customers to ensure overall customer satisfaction.
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
- Recruit and onboard teams that are knowledgeable about products, promotional offers and the Lovesac brand.
- Analyze data to make informed decisions on staffing and scheduling, product and promotional efforts.
- Establish relationship with third-party vendors to coordinate and schedule set up and take down of displays.
- Ensure Lovesac product displays are set to brand standards.
- Oversee the setup and take-down process before and after events/promotions, ensuring all items are stored and organized correctly.
- Oversee Lovesac operations for the event and ensure they are followed to company standards.
- Consistently gather customer feedback and insights to identify areas for improvement and communicate to Lovesac Management Team to drive future sales and engagement.
- Champion company policies and operational procedures for Lovesac and vendors, to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks.
- Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.
- Anticipate, identifies, and solves potential issues and conflicts swiftly escalating issues to supervisor to maintain a positive shopping and productive work environment.
- Meet or exceed Lovesac Roadshow event demand plans and key performance indicators.
- Meet or exceed market goals and key performance indicators.
- Perform other duties as assigned by Management.
Who you Are Our Lovesac Values:
- Core Values: Top Ambition, Willing to Sweep Floors, Grit,
- Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners
Our Lovesac Core Competencies:
- Builds Customer Centricity
- Drives Remark-able Results
- Collaborates Effectively
- Makes Good Decisions
- Demonstrates Self-Awareness
Requirements
- 18 years of age or older.
- High-School Diploma or equivalent.
- Must have a minimum of 3 years experience in a multi-unit retail or event environment.
- Must reside within 30 miles from the location and within the same state that is listed on the job posting.
- Must have a valid driver's license and access to a reliable vehicle for work-related travel, along with current vehicle insurance.
- Able to work flexible hours including evenings, weekends and holidays.
- Previous retail or sales Management experience in a high-paced environment required.
- Experience in a temporary or event-based setting preferred.
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional mandatory meetings including our annual company event using various forms of transportation.
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand for an extended amount of time and must be able to move objects (including regularly lifting medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position. Must be able to assemble furniture and displays while working on the sales floor. This position routinely requires the following actions: bending, twisting, kneeling, grasping, reaching, pulling, pushing, standing, stooping, walking, crawling, and climbing.
Our Benefits
- Competitive Incentive Program
- Paid Time Off & Holiday Pay
- Inaugural Grant Equity Award
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents. Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies. Lovesac's is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Lovesac's is committed to the principles of equal employment opportunity and providing reasonable accommodation to candidates with disabilities. If you need accommodation during the application process, please reach out to us at: TalentAcquisition@lovesac.com. Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator! Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.
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The Lovesac Company
$79,000.00 - $88,000.00 Salary
parental leave, paid time off, 401(k)
Jan 09, 2025