Customer Direct Representative - Americas

DigiKey Electronics
United States, Minnesota, Thief River Falls
701 Brooks Avenue (Show on map)
Jan 09, 2025
DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page. ______________________________________________________________________ Position Overview:The Customer Direct Representative - Americas is responsible for providing world-class customer experiences. The position's focus is on educating and championing DigiKey's digital initiatives to proactively meet customer needs and optimize operations to enable customer, team, and company success. This role is based in Thief River Falls, Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed. Responsibilities: Hours: Monday - Friday 9:30am to 6:00pm Provide best in class customer experiences Build key partnerships with cross functional departments to ensure understanding of businesses strategy Champion digital adoption initiatives to streamline processes and enhance operational efficiencies. Provide vital support services to enhance key operational and strategic functions within the organization Contribute to business objectives through individual contributions usually with guidance from leaders or highly skilled peers Collaborate with colleagues to support their activities, contributing to team success and organizational goals Knowledge, Skills, and Experience High school diploma or equivalent Ability to hold self-accountable to delivering business results Ability to work independently and manage multiple projects Experience in Office 365 Suite Ability to train into DigiKey internal software: WinDECsPROD Familiarity with tools: eGain, SharePoint Cisco Finesse and Webex, Foxit/Adobe Acrobat, Compliance Quest, Content Navigator, FileNet Professionalism and ability to communicate at all levels within the organization Preferred Qualifications Strong knowledge of DigiKey brand and its principles Physical Requirements: Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body Compensation: The starting base pay rate for this position is: $18.00 ______________________________________________________________________ DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com. Know Your Rights: Workplace Discrimination is Illegal Pay Transparency