Printing Customer Service Manager

University of Wisconsin Madison
$70,000 ANNUAL (12 months)
paid time off
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Jan 09, 2025
Job Summary: UW-Madison's Digital Publishing and Printing Services (DPPS) is seeking an experienced Printing Customer Service Manager to lead the work in our customer service team in our digital print facility. In this role, you will apply your years of commercial print estimating experience, broad understanding of printing processes, and your expertise managing a customer service team to help our group serve the UW campus and beyond! DPPS is one of the largest in-house print production centers within the State of Wisconsin government. Our new state-of-the-art facility is located on Madison's east side (off campus) on Stoughton Road and offers free, on-site parking. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; and retirement benefits. Responsibilities: Manages unit operations, develops policies and procedures, provides subject matter expertise to customers, and/or supervises staff to ensure timely and high quality reproduction and printing services for customers. 25% Develops and schedules operational work plans for reproduction and printing services 10% May implement the unit personnel resource allocation plan including hiring, training, supervision, and performance feedback 25% Services as a second point of contact for customers and leadership providing complex organizational information about reproduction and printing services 15% Serves as the subject matter expert to unit leadership regarding reproduction and printing services 5% Develops and implements new and revised operational policies and procedures as needed 5% Facilitates regular production schedule meetings with staff 5% Provides leadership, training and outreach to external customers as needed to assist with logistics of larger projects 5% Coordinates with external vendors to coordinate logistics of procured print projects 5% Performs quality inspections and approves final work of staff Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Preferred Associate's Degree Qualifications: Required Qualifications: - Previous work experience in customer service management role within commercial print industry - Previous work experience in commercial print estimating - Broad understanding of digital prepress, graphic design, digital print, offset print and print bindery functions - Proven ability to effectively manage multiple tasks and prioritize work under tight deadlines In addition to required qualifications, the most qualified candidates may also have the following preferred qualification: -Experience negotiating with commercial print vendors -Experience training customer service staff in commercial print environment -Experience using commercial print management software and/or fulfillment software Work Type: Full Time: 100% This position requires work be performed in-person, onsite at 2109 S. Stoughton Road. Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $70,000 ANNUAL (12 months) Depending on Qualifications The full-time salary is anticipated to be between $70,000 - $80,000 annually and is negotiable based on experience. Individuals paid above the minimum rate are expected to demonstrate the experience and required knowledge to successfully perform the duties of this position in a similar environment. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Additional Information: Must be able to occasionally stand for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position. How to Apply: Click on the "Apply Online" button to start the application process. You will be prompted to upload the following documents: -Resume -Letter of Qualifications Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. Contact: Katelyn Spanbauer katelyn.spanbauer@wisc.edu 608-262-1936 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Printing Manager(CM028) Department(s): A06-INFORMATION TECHNOLOGY/SEO/PRINTING Employment Class: Academic Staff-Renewable Job Number: 310202-AS The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.