Manager 2, Patient Accounting

Scope of Position

The Department manages patient accounts receivable for a multi-facility health system, including University Hospital, Ross Heart Hospital, James Cancer Hospital, and others. We oversee end-to-end revenue cycle functionscharge capture, coding, insurance processing, and claim submissionsupported by robust billing IT systems to ensure accuracy and timely reimbursement.

Key teams include billing and follow-up (government and commercial), cash posting, customer service, credit and collections, and analytics. The Vendor Engagement Manager plays a critical role in managing external vendor partnerships, optimizing performance, ensuring compliance, and driving operational efficiencies across the revenue cycle.

Position Summary

Oversees day-to-day operations of vendor-related functions within the revenue cycle, managing a team of supervisors, staff, and a Vendor Relations Analyst. Responsible for vendor onboarding, training, performance monitoring, and ensuring alignment with health system goals and compliance standards. Leads the development and execution of best practices in vendor management, including workflow oversight, invoice validation, contract adherence, and performance optimization. Collaborates with senior leadership and cross-functional teams to resolve operational issues, support strategic initiatives, and drive continuous improvement. Leverages deep knowledge of revenue cycle operations to translate organizational goals into actionable plans, while maintaining strong relationships with internal stakeholders and external vendors to ensure service excellence and operational efficiency.

Minimum Qualifications

Required: Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred.

Preferred: Accounts payable experience with a strong understanding of financial processes. Proficiency in Windows operating systems, Google Suite, Excel, and intranet/internet navigation tools. Excellent analytical skills with the ability to interpret data and drive actionable insights. Strong attention to detail and exceptional organizational abilities. Superior written and verbal communication skills, capable of handling complex and sensitive interactions. Demonstrates interpersonal skills with the ability to resolve conflicts independently and collaboratively, escalating issues appropriately. Self-motivated, dependable, and detail-oriented with a high level of accuracy in task completion. Effective critical thinking and problem-solving capabilities. Ability to manage and prioritize multiple tasks independently while routing issues appropriately without supervisor involvement. Experience working both independently and as part of a team, with a proactive approach to identifying new work opportunities. Knowledge of electronic medical record systems, preferably Epic, is highly desirable.