Technical Writer

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day.

Compensation for this position: $57,222.00 to $80,238.00, Based on Experience

E.A. Sween is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Technical Writer

Who We Are

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us!

What We're Seeking

The Technical Writer is responsible for coordinating the implementation of the continuous skills development process while following all Good Manufacturing Practices and USDA guidelines in a plant location. Key activities within this role include assessment of skills/knowledge needed to effectively perform jobs within the facility, development of training documentation to train on the identified skills/knowledge and coordinating an assessment process to ensure that employees learn and retain these skills. In addition, this person will work closely with plant operations to define and document the "one best way" to perform a specific task and ensure that these methods are embedded in the training documentation. This person will be responsible for keeping the training documents updated based on input from the cross functional team as well as hourly employees.

What You'll Do (Responsibilities)

Continuous Improvement

* Work with CI team members, across the company, as required, ensuring consistency and continuous improvement

* Amend and revise standard work, as necessary, to adapt to the changes that occur in the work environment.

* Lead group and individual training sessions to include orientation, required continuous development and other training needs.

Production

* Assess the knowledge and skills needed to effectively perform various jobs within the facility

* Organize and catalogue standard work, training materials and resources and effectively communicate how to access resources.

* Keep accurate records of completed team member trainings and certificates.

* Follow Good Manufacturing Practices (GMPs) along with company pre-requisite programs, Standard Operating Procedures (SOP's), and Standard Sanitation Operating Procedures (SSOP's).

* Audit CSD Methods for compliance with company standards

Leadership, Training and Development

* Create and revise technical documents, including manuals, standard operating procedures (SOPs), training materials, and reports.

* Collaborate with engineers, food scientists, and production staff to gather information and ensure accuracy in documentation.

* Ensure all documentation complies with industry regulations and company standards.

* Conduct interviews and observations to understand processes and gather insights.

* Develop visual aids, such as diagrams and flowcharts, to enhance understanding of complex information.

* Maintain a consistent style and tone across all documentation.

* Organize and manage document control processes, including versioning and archiving.

* Stay updated on industry trends, regulations, and best practices related to food production.

* Coordinate the development and implementation of Ops training materials, for all job tasks

* Ensure that statutory training requirements are met.

* Train certified trainers (subject matter experts) and supervisors in techniques and skills for proper training methods and giving feedback to team members.

* Facilitate and lead meetings with all levels of team members, while ensuring training methods and procedures are used.

* Support Team Member engagement.

* Performs other duties and responsibilities, as necessary.

What You'll Need (Qualifications)

• High school diploma or equivalent
• One to three years of experience working in a direct or staff function, within a manufacturing environment.
• Experience in the development and creation of training documents such as SOPs, work instructions, procedures, or job aids
• Project management experience Preferred:
• Previous experience as a trainer, training project SME and/or training designer
• Knowledge of plant operations processes

* Attention to precision and detail

* Ability to interact with all divisions and levels of employees

* Possess problem solving strengths, work independently

• Strong written and verbal communication skills; must work effectively with all levels of management and team members.
• Ability to build interpersonal relationships within a manufacturing environment
• Proven ability to build consensus across functions and shifts in a plant
• Microsoft Office Skills - Strong Word, Excel and PowerPoint skills; experience working with graphics
• Project management experience / ability to manage multiple projects
• Strong attention to detail
• Able to organize and prioritize in a multi-tasking environment.

How You'll Find Success at EAS

* Value People Most of All: Show respect & care, embrace diversity, and empower others.

* Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success.

* Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change.

* Think Before Doing And Act Decisively: Make thoughtful decisions, work together to find solutions, and do what's right.

* Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.

* Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful.

* Enjoy What You Do!: Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.